Hotel Managers
Mostrando 13-24 de 30 artigos, teses e dissertações.
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13. Níveis taxonômicos de gestão ambiental : um estudo de caso dos equipamentos hoteleiros estabelecidos na APA Delta do Parnaíba
The main goal of this dissertation is to offer ar accurated study about environmental taxonomy concerning the management of hotel equipments in Delta do Parnaíba Environmental Preservation Area, using Jabbour is Santos and Bellen is models as evaluation tools of the environmental management levels and the sustainability indicators used in this Conservation
Publicado em: 2008
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14. Como os gerentes de meios de hospedagem aprendem: um estudo de mÃltiplos casos sob as Ãticas da aprendizagem situada, da aprendizagem pela experiÃncia e da estratÃgia como prÃtica
O objetivo central deste estudo foi compreender como os gerentes de meios de hospedagem aprendem. Considerando isso, as perguntas de pesquisa que guiaram esta investigaÃÃo foram: a) Como os gerentes aprendem em seu contexto prÃtico-social? b) Como os gerentes aprendem por meio de suas experiÃncias? c) Como os gerentes aprendem a estrategizar? Como arcabo
Publicado em: 2008
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15. Sistema de mensuraÃÃo de desempenho: proposta de um modelo para a indÃstria de hospitalidade
The big hotel chains have been making financial resources available to develop and improve information systems which aid in obtaining data to implant a Performance Measurement System (PMS). Hence, it is necessary to provide hotel managers with tools that will help them make decisions. Thus, the following question is the âresearch problem‟ of the prese
Publicado em: 2007
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16. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes
Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide signific
Publicado em: 2007
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17. A GASTRONOMIA COMO FATOR DE INFLUÊNCIA NA ESCOLHA DE DESTINAÇÕES TURÍSTICAS E DE SUA HOTELARIA BASE DO ESTUDO BALNEÁRIO CAMBORIÚ NO ANO 2006/2007
This study had by purpose to evaluate which are the factors - and its intensity - related to the gastronomy that stimulate the tourist to frequent certain tourist destination or influence him/her in the choice of certain hotel. The research, enclosing the period of 2006/2007, had as local of its accomplishment the city of Balneário de Camboriú, in the Stat
Publicado em: 2007
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18. Events tourism as strategy in the combat to the seasonality: an analysis en the Natal - RN hotel / Turismo de eventos como estratégia no combate à sazonalidade: uma análise na hotelaria de Natal - RN
The aim of this work is to analyse the tourism events and the performance of this segment from market as strategy in the combat of Natal s hotel seasonality, in the executives/managers s vision from this sector. Two searches were realized to turn available this study: Inicialy a bibliographic search involving the concepts associated with the tematic in quest
Publicado em: 2007
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19. Percepção ambiental dos gestores de meios de hospedagem: estudo de caso em Caxias do Sul-RS
The objective of this study is to verify the environmental perception of the managers of lodging establishments in Caxias do Sul (RS), regarding environmental quality and its importance in the operationalization of their own activities. A structured interview based on a script of 44 questions applied to 21 people (lodging establishment managers) was the tech
Publicado em: 2006
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20. A aprendizagem de gerentes hoteleiros pelaÃtica de abordagens que enfatizam os relacionamentos sociais
The central objective of this work was to understand aspects of the learning of the hotelâs managers by means of boardings that emphasize the social relationships, for such had been analyzed two cases, the Hotel NegÃcios and the Hotel Lazer. Certain questions of research, related the learning of the participants during their profissioanis careers, had dire
Publicado em: 2006
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21. Ethos empresarial na prescrição do trabalho: discursos do poder em manuais de integração
Nowadays, one of the things most often seen in big companies is executives and managers searching the perfect client services. In order to achieve this objective, corporations invest in training their employees, as their conduct reflects the companys image. In this sense, this work paper, originated from a personal demand, aims at understanding how the compa
Publicado em: 2006
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22. A hotelaria na cidade de Porto Alegre: gestão de redes e gestão familiar
The hotel is an important element for tourist activity and for human displacement. It is part of the tourist destination offer and of the tourist product. In the city of Porto Alegre, this study analyzed the elements referring to two kinds of hospitality industry: family-run hotel (traditional hotel) and international hotel nets. Evolution, hotel characteris
Publicado em: 2005
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23. Revelando os modos de vida da Ponta do Tubarão
It is analyzed the social struggle held by locals at Barreiras, Diogo Lopes and Sertãozinho communities (Macau-RN) in order to avoid the ownership of its mangrove area to hotel managers, in 1995 and to hinder the destruction of Ilha dos Cavalos mangrove by the shrimp producers, in 2000, what led to the creation of Ponta do Tubarão Reserve of State Sustaina
Publicado em: 2005
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24. Gestão estratégica das informações internas na pequena empresa: estudo comparativo de casos em empresas do setor de serviços (hoteleiro) da região de Brotas-SP / Strategic management of inner information in small enterprises: comparative studies of cases in the hotel sector of Brotas-SP
This dissertation presents proposals for the management improvement of inner information aiming at the strategic management of small enterprises. It presents a bibliographical revision of the process of information management, the information necessary to the strategic process and the specific characteristics of small companies that permit defining the varia
Publicado em: 2004