QUALITY ADMINISTRATION IN A TEACHING UNIT AT UFSM ACCORDING TO MALCOM BALDRIGE PROGRAMS CRITERIA / GESTÃO DA QUALIDADE EM UMA UNIDADE DE ENSINO DA UFSM SEGUNDO OS CRITÉRIOS DO PROGRAMA MALCOLM BALDRIGE

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

This thesis presents a study of systems of the qualitys administration, with focus on the Malcolm Baldrige Program for the education, analyzing the recommendations of the criteria: 1) leadership, 2) strategic planning, 3) students,interested parts and focus on the market, 4) information, analysis and knowledge administration, 5) focus on people and 6) administration of processes. Considering a qualitative research at Colégio Agrícola de Santa Maria (CASM) RS, which offers technical teaching and high school, it was carried out a survey on the practices of the schools administration, relating them to the criteria of such a Program. After the profiles description, strong points and improvement opportunity in the practices of the schools administration were identified, highlighting the teachers high qualification and their pedagogical project. As improvement opportunity, it is suggested the identification of the students needs, of the interested parts and of the market, which are contemplated in an action proposal of the quality for CASM, accomplishing this works main objective

ASSUNTO(S)

administracao critérios de excelência na educação excellence criteria in education malcom baldrige program gestão da qualidade programa malcolm baldrige quality administration

ACESSO AO ARTIGO

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