Malcom Baldrige Program
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1. QUALITY ADMINISTRATION IN A TEACHING UNIT AT UFSM ACCORDING TO MALCOM BALDRIGE PROGRAMS CRITERIA / GESTÃO DA QUALIDADE EM UMA UNIDADE DE ENSINO DA UFSM SEGUNDO OS CRITÉRIOS DO PROGRAMA MALCOLM BALDRIGE
This thesis presents a study of systems of the qualitys administration, with focus on the Malcolm Baldrige Program for the education, analyzing the recommendations of the criteria: 1) leadership, 2) strategic planning, 3) students,interested parts and focus on the market, 4) information, analysis and knowledge administration, 5) focus on people and 6) admini
Publicado em: 2005