Ti Services
Mostrando 25-36 de 39 artigos, teses e dissertações.
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25. O processo de formação dos cursos de graduação em enfermagem, medicina e odontologia, nos serviços de atenção básica
The study discusses higher education for professionals with a profile proper for Brazil#s Unified Health System. Such profile has not been historically favored in higher education institutions (the world of school) that train health professionals, especially in the teaching-learning process that takes place within health care services (the world of labor). T
Publicado em: 2008
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26. Governo eletrÃnico: abordagem multicritÃrio para priorizaÃÃo de projetos integrando indicadores da metodologia BSC
Improving the public service, not only regarding attending the citizen but also the goals reached through the implementation of Public Policies, is a great challenge for the administrators at all levels in the Government. The Electronic Government represents a Management pledge to use Information Technology (IT) intensively, aiming at the government administ
Publicado em: 2008
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27. O IMPACTO DA TECNOLOGIA DA INFORMAÇÃO NA SATISFAÇÃO DAS PESSOAS EM EMPRESAS PÚBLICAS: O CASO DE UMA EMPRESA MUNICIPAL PRESTADORA DE SERVIÇOS DE SANEAMENTO AMBIENTAL NA REGIÃO DO GRANDE ABC
The mail object of this study is to identify and to analyze what is the impact of the information technology (TI) on the people satisfaction in one public company. This study intends about the way to concentrates in the investigation, with a case study of a public company of ambient sanitation in Grande ABC at Sao Paulo, the Semasa, with the pretends of eval
Publicado em: 2007
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28. Um estudo de caso sobre gestão do conhecimento em uma empresa de prestação de serviços de TI
The recognition that internal factors of the organization, among them knowledge, can act much more on its performance than the external factors, is collaborating to consolidate the use of new approaches for enterprise administration. Among these, are pointed out in this paper the Knowledge-Based View (KBV) and the Resource-Based View (RBV). In the informatio
Publicado em: 2007
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29. KIBS, innovation and learning: an analysis from the APL of you of the Region Metropolitan of Salvador and Feira de Santana / KIBS, inovação e aprendizado: uma análise a partir do APL de TI da Região Metropolitana de Salvador e Feira de Santana
A presente investigação buscou analisar que contribuições exercem os Serviços Empresariais Intensivos em Conhecimento, tradução da expressão inglesa Knowledge-Intensive Business Services (KIBS), para a inovação, o aprendizado e a difusão da inovação em Arranjos Produtivos Locais. Os Arranjos produtivos Locais são aglomerações de clientes, for
Publicado em: 2007
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30. O diagnÃstico das relaÃÃes interfuncionais de SI/TI de uma organizaÃÃo em um modelo de governanÃa
There is a consensus in literature regarding the benefits that organizations can obtain for their business by making use of information systems (IS) and information technology (IT). These include, better products and services, greater client satisfaction and competitive edge. Aiming to maximize the potential of information systems, several information system
Publicado em: 2007
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31. Um Framework de alinhamento ontológico entre a TI e o negócio de uma organização
System Development and Information Technology disciplines present benefits when adopting management techniques based on processes. They allow visibility, implant concepts of service and its management and besides create enormous in- tegration among other areas such as business and the technology team. However the great amount of concepts between the organiza
Publicado em: 2007
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32. Diretrizes para implantação da governança de tecnologia da informação com base no COBIT, a partir da ISO 9001: aspectos de gerenciamento de projetos
Many studies have been developed in order to improve and strength the link between IT and business. In this context, IT governance which is a set of practical of IT management that assists in the risks balancing and opportunities in a highly dynamic environment, optimizing the decision process, controlling costs, people, contracts, making possible to users g
Publicado em: 2007
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33. O Impacto das Práticas ITIL na Flexibilidade Organizacional ¿ Evidências Empíricas em uma Empresa Multinacional de TI
The present work has as main objective the identification and impact analysis for the practice ITIL in the organizational flexibility of a multinational IT company, being this study of quali-quantitative and exploratory nature. To achieve this objective, some theoretical studies on bureaucracy, organization flexibility, control, IT governance and ITIL were d
Publicado em: 2007
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34. Observatório virtual sobre a biodiversidade marinha no Brasil baseado em conceito webgis
A biodiversidade marinha é responsável por parte da riqueza natural existente no planeta. Isso pode ser avaliado pelo seu uso expressivo nas indústrias de pesca e turismo, e pelo fornecimento de importantes serviços aos ecossistemas, como proteção da costa e absorção do dióxido de carbono na atmosfera. No entanto, ela vem sofrendo várias mudanças
Publicado em: 2007
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35. Management of IT services: a proposal of integration of processes of improvement and manager of services / Gerenciamento de serviços de TI: uma proposta de integração de processos de melhoria e gestão de serviços
The search for the improvement in the services offered by the Information Technology IT areas is currently objective of the majority of the organizations. The use of methodologies and good practices for IT services management are becoming a basic practice to achieve success in providing these services. In this context, this work intends to organize a Framewo
Publicado em: 2006
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36. Na corda bamba da terceirização : o caso das administrações tributárias estaduais do Brasil / Information Technology (IT) is a strategic element for modernization and productivity enhancement in today s governmental affairs and service work. Besides that, IT facilitates the crucial role of transparency and accountability demanded by society. In the global context of IT outsourcing risk analysis, this paper aims to serve as a qualitative and quantitative measurement based upon a survey, conducted by the State Tax Administration in Brazil. The results show that a variety of IT services and functions, in both strategic and operational levels, are being outsourced by the regional governmental agencies. The outsourcing is primarily due to 2 factors: 1) the low number of governmental staff members, and 2) the difficulties caused by the State Data Processing Companies growing failure to meet its clients demand. The research also reveals, among all of the other relevant factors, that the main risk (besides fiscal secrecy) is the safety of the information. In addition, when attention is not given, concerning the implementation of an IT selective outsourcing policy program, risk factors end up being potentialized as well as bringing along unexpected outcome for the organizations involved in the process. Thus, this study states that the IT outsourcing models in the field of the government tax system need to be rethought.
A Tecnologia da Informação (TI) é um elemento estratégico para a modernização e aumento da eficiência dos governos, de quem a sociedade tem exigido mais transparência e melhores serviços. Nesse contexto, com o objetivo de analisar os riscos da terceirização de TI, desenvolveu-se uma pesquisa descritiva, de natureza qualitativa e quantitativa, com
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 22/11/2005