Services Qualities
Mostrando 1-11 de 11 artigos, teses e dissertações.
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1. Estabelecimento de um novo método de calibração de câmaras de ionização tipo lápis para dosimetria em feixes de tomografia computadorizada / Establishment of a new calibration method of pencil ionization chamber for dosimetry in computed tomography
Pencil ionization chambers are used for beam dosimetry in computed tomography equipment (CT). In this study, a new calibration methodology was established, in order to make the Calibration Laboratory of Instituto de Pesquisas Energéticas e Nucleares (LCI) suitable to international metrological standards, dealing with specific procedures for calibration of t
Publicado em: 2010
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2. Pesquisa-ação e práticas educativas do enfermeiro psiquiátrico: incentivo à educação permanente em serviço. / Research-action and psychiatric nursing educative practices: motivation to lifelong learning in service
Introduction: The acceptance of difficulties experienced in services is highly important, looking for solutions for such issues and others. At some point, the educative practices are part of the psychiatric nursing education and must be executed in service concomitantly with routine nursing actions. They contribute to improvements of learning and developing
Publicado em: 2010
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3. X-ray beam qualities for dental radiology purposes / PadronizaÃÃo de qualidade de feixes de raios-X para uso em radiologia odontolÃgica
In order to establish characteristics or properties of equipment for diagnostic radiology, e.g. ion chambers and semiconductor detectors, calibration laboratories offer a set of well-defined radiation conditions, called X-ray qualities, which can be used for many Physics studies and medical purposes. These X-ray qualities can be determined in terms of: (a) X
Publicado em: 2009
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4. X-ray beam qualities for dental radiology purposes / PadronizaÃÃo de qualidade de feixes de raios-X para uso em radiologia odontolÃgica
In order to establish characteristics or properties of equipment for diagnostic radiology, e.g. ion chambers and semiconductor detectors, calibration laboratories offer a set of well-defined radiation conditions, called X-ray qualities, which can be used for many Physics studies and medical purposes. These X-ray qualities can be determined in terms of: (a) X
Publicado em: 2009
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5. Indicadores para a avalilação da gestão das Universidades Federais brasileiras : um estudo da influência dos gastos sobre a qualidade das atividades acadêmicas do período 1998-2006
In an environment where the demand of governmental accountability grows in respect of attending the population needs and improving the social welfare, its expected from the federal universities, as public institutions, an attitude that maximizes the public resources allocation and the quality of academic services provided to society. Thus, the use of indicat
Publicado em: 2009
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6. Parque Metropolitano Armando de Holanda Cavalcanti: estratÃgias para gestÃo do turismo
This work aims to propose strategies for the development of touristic activity of the Metropolitano Armando de Holanda Cavalcanti Park, which is situated in Cabo de Santo Agostinho district. Along its natural, historical and cultural potential, the area has got also peculiar characteristics which may help the execution of the actions that intend to allow a h
Publicado em: 2006
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7. Discriminação positiva e o portador de necessidades especiais / Positive discrimination and the bearer of special needs
The following work on The Laws of Social Relations (sub-area Labor Laws) has the objective of analyzing and reflecting on the matter of bearers of special needs, either in Brazil or abroad. The choice of the title Positive discrimination and the bearer of special needs suggests that it is unjustifiable that someone is cast from society for having some kind o
Publicado em: 2006
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8. Customer satisfaction and loyalty management: a study on a higher education institution / Gestão da satisfação e fidelidade do cliente :um estudo em uma instituição de ensino superior
This Master of Science Thesis deals with the customer satisfaction and loyalty focusing on a private higher education institution in Belém city, Brazil. The literature review focuses on costumer satisfaction and loyalty concepts and theory, models of quality managing systems and methodologies of costumer satisfaction measurement. The research was a survey w
Publicado em: 2005
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9. Fatores que afetam a satisfação e a fidelidade do cliente: um estudo com compradores de automóveis
Esta tese apresenta uma contribuição ao estudo de modelos de satisfação do cliente, analisando as relações que envolvem as variáveis antecedentes da satisfação e da fidelidade do cliente, através de uma pesquisa com compradores de carros em Natal. A pesquisa teórica é focada em conceitos de satisfação e fidelidade do cliente e nos modelos índi
Publicado em: 2005
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10. AvaliaÃÃo do serviÃo de auto-atendimento do SEBRAE-NA
The goal of this research is to evaluate the quality of online service given by SEBRAE-NAÂs Self- Attendance website, taking as a model for comparison e-SERVQUALÂs Understanding and Improvement of Services in Digital Environment (ZEITHAML et al., 2000). In this research you will find: a) a revision of the literature on quality of the services given out tho
Publicado em: 2004
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11. Ferramentas da qualidade para a melhoria dos serviÃos prestados: Uma aplicaÃÃo na CELPE no perÃodo 2002-2003
The dissertation was developed in the area of quality in services with approach in the Energy Company of Pernambuco â CELPE, objecting analyzing the effectiveness of the adopted model for the company and if the model is adjusted for the improvement of the customerâs satisfaction. In the panorama presented the company was included in itâs area of electric
Publicado em: 2004