Service Innovation
Mostrando 13-24 de 87 artigos, teses e dissertações.
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13. The Use of the 'Job to Be Done' methodology to identify value co-creation opportunities in the context of the Service Dominant Logic
RESUMO Organizações que atuam em contextos B2B adotam estratégias de cocriação de valor visando à fidelização de clientes. Fundamentando-se nos conceitos da Lógica Dominante do Serviço (LDS), o estudo propõe a utilização da técnica de Job to be done (JTBD) como método para apoiar a implementação dos conceitos da LDS. O resultado de um levant
BBR, Braz. Bus. Rev.. Publicado em: 2019-02
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14. Os efeitos da coprodução nos resultados da conciliação judicial: a percepção da sociedade sobre um serviço inovador
Resumo Este estudo examinou os efeitos da coprodução e das competências do prestador de serviços nos resultados da conciliação judicial no Tribunal de Justiça do Distrito Federal e Territórios (TJDFT), a partir da percepção de satisfação das partes litigantes e dos advogados usuários do serviço. A conciliação judicial é uma inovação do Pod
Rev. Adm. Pública. Publicado em: 2019-02
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15. THE MEDIATING EFFECT OF PROACTIVE MARKET ORIENTATION CAPABILITY IN ENTREPRENEURIAL ORIENTATION AND SERVICE INNOVATION
ABSTRACT Purpose: The purpose of this article is to verify the mediating effect of a proactive market orientation capability in the relationship between entrepreneurial orientation (EO) and service innovation in micro and small companies in the food-away from home sector. We analyzed the mediating effect of a marketing capability (proactive market capabilit
RAM, Rev. Adm. Mackenzie. Publicado em: 05/04/2018
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16. INNOVATION IN THE BUSINESS MODEL FROM THE PERSPECTIVE OF DYNAMIC CAPABILITIES: BEMATECH’S CASE
ABSTRACT Purpose: The literature on business models deals with creation and capture of the value obtained through innovation as elements necessary for the continuity of the companies. The concepts inherent in business models demonstrate the operation logics s for the creation of value. To verify how the value creation process occurs, a case study has been c
RAM, Rev. Adm. Mackenzie. Publicado em: 2017-12
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17. Service Providers’ Willingness to Change as Innovation Inductor in Services: Validating a Scale
Abstract This study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizationa
BAR, Braz. Adm. Rev.. Publicado em: 13/02/2017
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18. ENTERPRISE TECHNOLOGY IN SUPPORT FOR ACCOUNTING INFORMATION SYSTEMS. AN INNOVATION AND PRODUCTIVITY APPROACH
Technology and the accounting information systems are implemented in an organization with the aim of improving their efficiency. Companies spend large amounts of money on these tools every year in order to improve their organizational performance. The aim of this research is to determine the influence of SMEs’ technological alignment, information managemen
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2015-04
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19. Looking at Organizational Change Through the Construction and Reconstruction of the Underpinning Values of the Organization Through Interactions Among Stakeholders
ABSTRACT Objective: This paper attempts to understand how the stakeholders in an organization - which strives to achieve goals that are sometimes in conflict - construct and reconstruct (through their interactions) their beliefs (values related to organizational competition) and habits of action (practices). Design/methodology/approach: A qualitative sin
Rev. bras. gest. neg.. Publicado em: 2015-04
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20. L'INFORMATION BREVET AU SERVICE DE L'INDUSTRIE PÉTROLIÈRE : CAS DE CONCEPTION ET D'OPTIMISATION DES TRÉPANS PAR INGÉNIERIE INVERSEE
The aim of this paper is to show the results of a study originally conducted for an Algerian State-Owned Company ENSP (Manufacturing Branch / formerly ALDIM) specialized in drill bits manufacturing. We show innovation opportunities offered by the use of reverse engineering assisted by patent information in the oil industry. This applied research, mainly base
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2014-09
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21. Molluscicidal activity of Moringa oleiferaon Biomphalaria glabrata: integrated dynamics to the control of the snail host of Schistosoma mansoni
The ground seed of Moringa oleifera Lam., Moringaceae, has been evaluated for its molluscicidal activity against the snails Biomphalaria glabrata, Physa marmorata and Melanoides tuberculatus. The results show that M. oleifera is active against B. glabrata (LC50 0.419 g/l; LC90 1.021 g/l and P. marmorata (LC50 0.339 g/l; LC90 0.789 g/l) but has no effect agai
Rev. bras. farmacogn.. Publicado em: 2013-10
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22. Workplace learning strategies and professional competencies in innovation contexts in Brazilian hospitals
Competencies mobilized by service providers form an element of hospital services insofar as scientific and technological procedures that are part of the service become tangible. In view of the fact that hospitals have adopted Information and Communication Technologies (ICT), it would be logical to assume that learning contributes towards acquiring competenci
BAR, Braz. Adm. Rev.. Publicado em: 2013-06
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23. Indicações geográficas e desenvolvimento territorial: um diálogo entre a realidade europeia e brasileira
The article discusses the topic of the Geographical Indications in Europe and Brazil from the point of view of the territorial development. In case of Brazil the authors puts on special accent in the experience of the Valley of the Vineyards to which considers like representative of processes of innovation in the rural area. But the authors underline the nee
Dados. Publicado em: 2013-03
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24. Estratégia e inovação em serviços: um estudo no Hospital Universitário da Universidade Federal de Santa Catarina
Este estudo tem como objetivo analisar o processo de inovação em serviços sob a perspectiva das estratégicas de inovação em uma instituição hospitalar na Região Sul. Em decorrência do cenário competitivo global contemporâneo, a inovação em serviços é um tema emergente, pois as peculiaridades dos serviços influenciam diferentes elementos do p
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 25/06/2012