Dimensions Of Service Quality
Mostrando 37-48 de 58 artigos, teses e dissertações.
-
37. Determinative factors of the regional road transport of passengers in the Bahia: threats for sustainability and quality in the installment of the service. / Fatores determinantes do transporte rodoviário intermunicipal de passageiros na Bahia: ameaças para sustentabilidade e qualidade na prestação do serviço.
The present work has as objective central office to analyze the determinative factors to the regional road transport of passengers in the State of the Bahia, directed the threats for the sustainability of this modal one. Revision of literature is based on theory of regulation and on study of competitiveness of industry Brazilian (ECIB) that they make the lin
Publicado em: 2007
-
38. Atração e retenção de alunos em cursos de graduação em administração das instituições particulares de ensino superior de Joinville/SC
The purpose of this study was to determine the factors that attract, satisfy and retain students in private higher education institutions (IES) that offer graduate courses in Business Administration on Joinville/SC. This work was made for the ease of opening of IES provided by the Law of Education Guidelines and Bases (LDB) from number 9,394 of 1996, which b
Publicado em: 2007
-
39. The expression of urban inequalities : spatial analysis of the infrastructure distribution in the city of Maceió, Alagoas. / A expressão das desigualdades urbanas : análise espacial da distribuição da infra-estrutura na cidade de Maceió, Alagoas.
The social inequalities in the Brazilians cities, as historical products express themselves in a heterogeneous way on territory from an arrangement of socioeconomic, structural and environmental factors, which define its quality of life, and they are related to the way as the concentration of the capital felt in the society starting from the adoption of the
Publicado em: 2007
-
40. Evaluating the service quality of third- party logistics service providers using the analytic hierarchy process
In this study we apply the analytic hierarchy process (AHP) to evaluate the service quality of third-party logistics (3PL) service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determine the relative weights of the five service qua
JISTEM - Journal of Information Systems and Technology Management. Publicado em: 2006
-
41. EXCELÊNCIA EM GESTÃO DA QUALIDADE EM UMA INSTITUIÇÃO FEDERAL DE ENSINO SUPERIOR: UM ESTUDO DE CASO NA UNIVERSIDADE FEDERAL DE SANTA MARIA / EXCELLENCY IN ADMINISTRATION OF QUALITY IN A HIGHER EDUCATIONAL INSTITUTION: A CASE STUDY IN SANTA MARIAS FEDERAL UNIVERSITY
With the markets globalization, the modern administration tools and the excellence prizes in administration that look for better results, decrease of public expenses and improvement of quality in services rendered to the citizen. This research analyzes the administration of Santa Marias Federal University (UFSM) with base in the criteria of evaluation of Pro
Publicado em: 2006
-
42. Evaluation of basic attention health in Ceara:exploring conceptions central / AvaliaÃÃo da atenÃÃo bÃsica em saÃde no Estado do CearÃ:explorando concepÃÃes no nÃvel central
It is recognized, by means of the empirical comment, that the Model of Basic Attention, operacionalizado for the Strategy Health of the Family, still does not function in its fullness, a time that is not made use of systemize and validated mechanisms, for its monitoring and evaluation. Thus, structuralized in three components: the Project of Expansion of the
Publicado em: 2006
-
43. Analise da expectativa e percepção da qualidade de serviços administrativos em uma instituição de ensino superior / Analysis of expectation and perception of the quality in the administrative service of one educational college
This paper presents a study about the perception of the quality in the administrative service of educational College, using a case study in Goiânia- Goiás. As theoretical evidence it was used mostly the principles of service quality from the authors Zeithaml, Parasuraman and Berry as well as the methodology SERVQUAL. In the bibliographical review other aut
Publicado em: 2005
-
44. AvaliaÃÃo do serviÃo de auto-atendimento do SEBRAE-NA
The goal of this research is to evaluate the quality of online service given by SEBRAE-NAÂs Self- Attendance website, taking as a model for comparison e-SERVQUALÂs Understanding and Improvement of Services in Digital Environment (ZEITHAML et al., 2000). In this research you will find: a) a revision of the literature on quality of the services given out tho
Publicado em: 2004
-
45. Avaliação da capacidade funcional e da qualidade de vida de individuos com acidente vascular encefalico com idade maior ou igual a 55 anos
The stroke is considered one of the main chronic diseases, whose sequels lead to people s dependence and loss of their autonomy. The general objective of the study was to evaluate the functional capability and the quality of life of stroke survivors with more than 55 years and as specific objectives to identify correlations between functional capacity and qu
Publicado em: 2004
-
46. A COMUNICAÇÃO INTERPESSOAL COMO REGULADORA DA PERCEPÇÃO DA QUALIDADE DOS SERVIÇOS DE SAÚDE
The people who nowadays make use of a specialized organization in the field of the health, will meet find professionals whose job is to develop assistant activities and this job requires more than technical competences. They are doctors, nurses, physiotherapists, nutritionists, occupational therapists, social assistants, among others, who, besides the proced
Publicado em: 2004
-
47. The complexity of pain in hospitalized children and adolescents with cancer and the multiple dimensions of their care / "A complexidade da dor da criança e do adolescente com câncer hospitalizados e as múltiplas dimensões do seu cuidar"
Pain is one of the main causes of human suffering, affecting peoples quality of life and reflecting in their physical and psychosocial condition. In children and adolescents with cancer, pain can either be caused by the disease itself, by the treatment or by the procedures and is reinforced by fear, anxiety and uncertainty. In view of the multiple dimensio
Publicado em: 2004
-
48. Gestão de satisfação e fidelidade do cliente : um estudo dos fatores que afetam a satisfação e fidelidade dos compradores de automóveis
This Masters thesis presents a discussion on customer satisfaction models investigating the relations of antecedent variables service quality, price index, complaint handling, image, affective and calculative commitment, with satisfaction and loyalty. The scope of the research is the influence of service dimensions in the car buyers satisfaction and loyalty.
Publicado em: 2003