Dimensions Of Service Quality
Mostrando 25-36 de 58 artigos, teses e dissertações.
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25. Indicadores de desempenho, custo e satisfação para gerenciamento de tecnologia medica / Performance, cost and satisfaction indicators for management of medical technology
This work describes the development and application of a general tri-dimensional indicator of productive activities (ICEB). This indicator was applied for helping management of health technology at the Center for Biomedical Engineering (CEB), University of Campinas (UNICAMP). The three dimensions taken into account were performance ( D CEB I ), cost ( C CEB
Publicado em: 2009
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26. O trabalho morreu! Viva o conhecimento : notas para um estudo dos serviços em uma sociedade de classes / Work is dead! Hooray for knowledge : notes for a study on services in a society of classes
The presented work searches to discuss the problems of the social classes and their forms of intervention in front of the capitalist restructuring in course, in which the service sector as well as the financialization of the economy and instauration of the neoliberalism processes appear as the most important dimensions while change indicators. It intends to
Publicado em: 2009
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27. Local development and public management: a research about companies attraction policies in Araxá city / Desenvolvimento local e gestão municipal: um estudo sobre as políticas para atração de empresas no município de Araxá-MG
Endogenous initiatives that come from communities are constantly discussed, however such initiatives, sometimes, are unable to offer both income and life quality to a part of the population, generating a need of external investments as long as interact with local enterprises and dont suffocate regional particularities. Therefore, the company attraction polic
Publicado em: 2009
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28. Atenção ao usuário em um centro de referência HIV/Aids: perspectiva de profissionais e usuários
We study the health care focused on care in an intercessor and dialogical relationship with the User, which involves the construction of therapeutic projects essential to the quality of the treatment of the user in health services, and it is necessary individual and collective actions. It is intended to acknowledge and analyze the perception of social subjec
Publicado em: 2009
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29. Identificação das dimensões da qualidade em serviços: um estudo aplicado em uma instituição de ensino superior localizada em Caxias do Sul-RS
O presente trabalho consistiu em identificar e avaliar a percepção dos clientes (alunos) sobre os serviços prestados pela Universidade de Caxias do Sul (UCS), através da identificação dos atributos que impactam na sua satisfação e de dimensões, ou fatores, relacionados à qualidade, que podem ser sugeridos na busca de um diferencial competitivo nos
Publicado em: 2009
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30. Mobbing: relações com a síndrome de Burnout e a qualidade de vida dos trabalhadores de uma instituição universitária de Campo Grande, MS
This is an exploratory, descriptive study which aims to verify (in a sample of n=89 (46.84%) workers (42 teachers and 89 administrative workers) from a population of N=195 (90 teachers and 105 administrative workers) of a private university of Campo Grande, MS): 1) the occurrence of Mobbing (Psychological Harassment), 2) the presence and levels of Burnout Sy
Publicado em: 2008
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31. Atendimento domiciliário: interação entre equipes e familiares
Home care represents, in the health care setting, a less costly type of medical assistance model than the traditional approach and it holds the promise to alleviate both physical and psychological suffering of the patience and his relatives. However, the crude reality that home care professionals face involves working thru very challenging issues, what can b
Publicado em: 2008
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32. House for others houses: sociogeographic trajectories of domestics workers resident in Aparecida of Goiânia and workers in Goiânia / De casa para outras casas: trajetórias socioespaciais de trabalhadoras domésticas residentes em Aparecida de Goiânia e trabalhadoras em Goiânia
The origin of female domestic labor in Brazil is linked to the slavery period, in this way; it is marked by racial bias. Despite the remote origin, domestic workers as workers remain stigmatized marginally included in society and the world of work. Negative social representations relating to the origin and nature of the occupation (work servile, degrading, n
Publicado em: 2008
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33. Reprocessing of critical items at basic healthcare units / Reprocessamento de artigos criticos em unidades basicas de saude
The reprocessing of critical items is conducted at Basic Healthcare Units (Unidades Básicas de Saúde - UBS). The complexity and implications of such processes demand that the person responsible conducts it with technical and scientific skills and knowledge, according to pre-established methods and criteria, for control and monitoring of each stage, followi
Publicado em: 2008
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34. ANÁLISE DA SATISFAÇÃO DOS CLIENTES DE SERVIÇOS DE CABOTAGEM NO BRASIL: UM ESTUDO DE CASO / ANALYSIS OF CUSTOMER´S SATISFACTION WITH COASTAL SHIPPING SERVICE IN BRAZIL: A CASE STUDY
In countries like Brazil, with continental dimensions and an extensive coast, the coastal shipping becomes a natural way of transporting goods. Nevertheless, for many years in Brazil roads have been consolidated as the main way of doing so. Recently, however, the country has enjoyed a revival of the coastal shipping service. In order to compete with road tra
Publicado em: 2007
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35. Avaliação da qualidade dos serviços de uma instituição de ensino superior.
This study argues about quality of supplemental services in a Higher Education Institution (HEI) and its evaluation based on customers perception. The model of perceived service quality is presented as a basic and specific method to verify the perception of service quality in this organization. The indicative of good quality of services are characterized by
Publicado em: 2007
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36. A qualidade das informaÃÃes na percepÃÃo de integrantes da cadeia de suprimentos interna: o caso do serviÃo Netsuper da CTBC Telecom
To grow in competitive environments, the organizations have to improve processes and people abilities thru information technology and make strategic decisions about information quality demand, in their in-house supply chains, to delivery quality service. However, guarantee customersâ demand and satisfy employeesâ needs, request appropriate information mana
Publicado em: 2007