Dimensions Of Service Quality
Mostrando 13-24 de 58 artigos, teses e dissertações.
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13. Analysis of the user satisfaction level in a public physical therapy service
BACKGROUND: The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE: This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that im
Braz. J. Phys. Ther.. Publicado em: 01/08/2013
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14. Construcción participativa de indicadores de la implementación del modelo de salud intercultural del cantón Loreto, Ecuador
To develop indicators for measuring the implementation of an intercultural health model, with indigenous users and indigenous and non-indigenous health providers. Methods: Participatory action research. A case study of the intercultural health model was conducted in Loreto county, Orellana province, Ecuador. Results: Thirty-two indicators were identified, an
Saúde debate. Publicado em: 2012-09
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15. Perceptions of justice after recovery efforts in internet purchasing: the impact on consumer trust and loyalty toward retailing sites and online shopping in general
The main goal of this paper is to extend the traditional theoretical model of service recovery to the online purchasing environment by investigating the impact of perceptions of justice after recovery efforts toward unsatisfactory Internet purchasing on customer trust and loyalty. The authors develop a theoretical model focusing on interrelationships among c
BAR - Brazilian Administration Review. Publicado em: 2011-09
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16. Responsabilidade socioambiental no processo de adaptação estratégica de uma empresa do setor frigorífico de Santa Catarina
Organizations are experiencing a new model of society that is demanding new operating principles in relation to humans and the environment. This movement requires a greater concern, on the part of companies, with the environment around the organization, and a respect for the social and environmental variables. Nowadays, social and environmental issues must b
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 13/12/2010
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17. O significado das dimensões da qualidade de serviço na percepção dos sujeitos participantes de um curso na modalidade a distância: um estudo de caso do curso piloto de bacharelado em administração da UFV / The significance of the quality’s dimensions of service as perceived by participants of a e-learning course: a case study of the pilot course of the UFV bachelor in business administration
Este trabalho visa à identificação do significado das dimensões da qualidade do processo ensino-aprendizagem no método do ensino a distância, de acordo com a percepção dos sujeitos envolvidos neste processo. A inclusão dos sujeitos envolvidos no curso segue conforme a teoria das representações sociais. O estudo se refere ao curso de Administraçã
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 09/07/2010
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18. Assessment degree of the users satisfaction of a private university hospital: a multisectoral approach / Análise do grau de satisfação de usuários de um hospital universitário privado: uma abordagem multissetorial
The aim of this study was to find out the degree of satisfaction of users and private health insurance users of a private university hospital and analyze the involved factors in this process, based on the Parasuraman, Zeithaml and Berrys evaluative model. It is a descriptive-exploratory study done through a quantitative approach, with prospective data collec
Publicado em: 2010
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19. Análise tipológica de elementos e sistemas construtivos pré-moldados de concreto do ponto de vista de sensibilidade a vibrações em serviço / Typological analysis of precast concrete elements and building systems in terms of sensitivity to vibration in service
In the context of construction modernization, the application of precast concrete elements offers a good and reliable alternative in the construction strategy, among them large spans, fast assembly, lightweightness and excellent structural members quality. Dealing about dynamic behavior of concrete structures, precast elements are subjected to several loadin
Publicado em: 2010
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20. Valores pessoais na decisão do consumo de serviços odontológicos de Uberlândia
The dental services industry has suffered in recent years, a decline in profitability due to increased competitiveness in a faster rate than demand growth. In this scenario, we highlight the importance of knowing the consumer behavior of this sector, with the goal of improving the marketing activities and, consequently, to adapt the different aspects of the
Publicado em: 2010
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21. AÇÕES PARA MELHORIA DA SATISFAÇÃO DOS CLIENTES EM UMA COOPERATIVA DE CRÉDITO / ACTIONS FOR IMPROVEMENT OF THE SATISFACTION OF THE CUSTOMERS IN A CREDIT UNION
This dissertation has for objective to present actions of improvement of satisfaction customers in a Cooperative of Credit. The research was accomplished with associated, employees and the director the Cooperative, located in city of Santa Maria/RS. The research possesses qualitative nature, once the bases on the interpretation of the processes related with
Publicado em: 2009
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22. Serviços logísticos: influência dos diferentes atributos de qualidade na satisfação e na lealdade dos clientes
This study aimed to identify the different attributes of quality of the logistic services and how these attributes influence the satisfaction and the loyalty of customers that use this service. For that reason, this study took into consideration two estimated results: first, the different attributes of the logistic services influence the satisfaction and loy
Publicado em: 2009
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23. SatisfaÃÃo dos usuÃrios assistidos nos centros de especialidades odontolÃgicas do municÃpio do Recife
This research evaluated the satisfaction of the users that were attended in four specialized dental clinics of Recife city, Brazil. The data collection was carried through the standardized personal interview with 272 patients applying itself a questionnaire for Evaluation of User Satisfaction with Public Dental Health Services. The results in the total group
Publicado em: 2009
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24. Adaptação cultural e validação do módulo específico dermatite atópica do instrumento de avaliação de qualidade de vida relacionada à saúde de crianças e adolescentes - DISABKIDS® - MDA - Fase I / Cultural adaptation and validation of the Atopic Dermatitis Module from the instrument of measurement of children and adolescents Health Related Quality of Life DISABKIDS®-MDA - preliminary results.
Quality of Life has been object of many interesting nowadays. Health Related Quality of Life is considered as a health indicator, which approaches physical, mental and social aspects. Its measurement involves instruments with validity and reliability developed or adapted to a specific culture. Dermatologic chronic conditions has been associated with patients
Publicado em: 2009