INTEGRATION OF INFORMATION BETWEEN CUSTOMER AND CONTRACT MANUFACTURERS: CASE STUDY / INTEGRAÇÃO DE INFORMAÇÃO ENTRE CLIENTE E PRODUTORES SOB CONTRATO: ESTUDO DE CASO

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

There is no doubt concerning the fact that Information Technology (IT) has become a powerful tool to make possible the integration and the Supply Chain Management (SCM). In the current scene of the multinational companies, which compete in global markets, it is not possible to think about integration without the support of such tools. However, even with the technological advances it is still possible to observe projects involving supply chain without adequate IT support. This research is a case study about the relationship between IT and SCM, under the view of the business processes implications. It takes as base the Brazilian subsidiary of a large multinational company and their main direct vendors in Brazil. The study shows the problems generated by the operation with third partners without adequate IT support, for example, the work load increase in different sectors of the company. Moreover, the potential risks to the company are pointed out, as the increase in the inventory level or in the operational costs, and the customer service level decrease. The medium and long-term plans of the company to solve the problems are also described, and suggestions are given for short-term actions that can minimize the problems listed and reduce the operational risk to a safe level.

ASSUNTO(S)

cadeia de suprimentos information technology supply chain integration tecnologia da informacao integracao

ACESSO AO ARTIGO

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