ANÃLISE DE UMA SISTEMÃTICA DE GESTÃO DA QUALIDADE PARA PEÃAS COMPRADAS COM FOCO EM RESULTADOS / Analyses of a management quality systematic for purchased parts with focus on results and its effectiveness

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

The related work tells about the implementation of a Quality Management Systematic for Purchased Parts (SG) with focus on results and its effectiveness at an Automobile Company. The objective was to analyze the gains achieved through the purchased parts performance management applied in the assembly process of a national vehicle using a new Management Systematic, comparing results before and after the SG implementation, through the indicators: Qualitative Approval Index (IAQ), Quality Cost (QK), Product Quality in Process Index (IQPP), Customer Satisfaction Index (ISC) and the Field Failures Index (IFC). The methodology applied to emphasize the evolutions occurred by the organization with the SG implementation took in account samples analyses related to 48 consecutives months following the indicators, divided in two parts equivalents to 24 months before and after the total SG implementation. As result, the organization improved its performance as the higher values of the Quality Approval and Costumer Satisfaction Indicators, additionally the reduction in the loses indicators as the Quality Cost, Product Quality in Process, and Field Failures, allowing to the company increases its competitiveness in terms of quality costs, development and exportation capacities, as well a new products launching timing reduction.

ASSUNTO(S)

sistemÃticas de gestÃo e planejamento garantia de controle de qualidade management systematic and planning purchased parts peÃas compradas

ACESSO AO ARTIGO

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