Sistema de Gestão da Qualidade e a sua Implantação / Quality Management System and its Implementation
AUTOR(ES)
Petrini, Maira De Cassia
DATA DE PUBLICAÇÃO
24/11/2005
RESUMO
The objective of this research is to identify the weaknesses and strengths that are important during the process of implementation of a Total Quality Management System. A set of criteria, associated from the information system to the organizational culture and management, is established. This set can suggest some changes in the process and it also bases the proposition of a protocol for implementation of quality systems. Initially, a guide is built with tendencies and points identified in a revision of literature. These points are important for the success of the implementation of a quality system. The guide has conducted the field research. Case Study Methodology is adopted. Based on it, the process of the implementation of a Total Quality Management System is followed and the main reasons of the success and failure in this process are analyzed. The revision and improvement of the guide is promoted through collected data by tools of research and also through system documentation. Finally, at the end of the research the proposition of a guide, which can be a map to the success in a process of implementation of a Total Quality Management System, is obtained.
ASSUNTO(S)
gestão da qualidade total sistema de informações guia de implantação
ACESSO AO ARTIGO
http://hdl.handle.net/10438/3062Documentos Relacionados
- Quality management system implementation in micro and small enterprises
- Implantação de um sistema de gestão da qualidade atraves do MASP
- Diagnosis and proposition of implementation of a management system of quality in a small industry
- Integrated quality management system (IQMS) model for implementation in seed conditioning plants
- Proposta de implantação de um sistema de gestão integrado somando às questões ambientais e de saúde e segurança ocupacional ao sistema de gestão da qualidade implementado