The effectiveness of a voice training for telemarketers / "A efetividade de um programa de treinamento vocal para operadores de telemarketing"
AUTOR(ES)
Andréa Gomes de Oliveira
DATA DE PUBLICAÇÃO
2005
RESUMO
The purpose of this study was to evaluate by a multidimendional and comparative way, the effectiveness of a voice training program based in vocal function exercises. Forty-eight telemarketers were randomly assigned to two groups: voice training group (n=14), that underwent training over a 8-week period and a non-trainining control group (n=34). Based on pre- and post-training comparisons, voice training group presented reduction on measures of percent jitter (p=0.044). There was no significant difference on graphics of the hoarseness diagram and on perceptual analysis. These findings suggest that the voice training improve acoustic dimension but do not change perceptual dimension of telemarketers`voices
ASSUNTO(S)
voice voz efetividade effectiveness preventive medicine medicina preventiva treinamento da voz voice training
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