Telecommunications Sector
Mostrando 13-24 de 40 artigos, teses e dissertações.
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13. A Influência da Regulamentação na Formação do Mercado de Telecom no Brasil.
In the late two decades, the telecommunications sector passed through great transformations. On the one hand, the advent of the microelectronics base has provoked a technological revolution in the telecommunications industry, which resulted in new services, new transmission and switching equipment and the convergence with others segments of the electronic co
Publicado em: 2009
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14. Arranjos institucionais e investimento em infra-estrutura no Brasil / Infrastructure investment in Brazil
This work follows the investment evolution in the infrastructure sector since the 60s. The investigated series are subjected to econometric tests proposed by Bai and Perron (1998, 2003b) that, ultimately, seek to identify possible structural breaks and try to link them to institutional changes. The follow segments were: road, rail, electric power and telecom
Publicado em: 2009
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15. A separação de poderes e o processo de institucionalização das agências reguladoras de telecomunicações nos EUA e no Brasil
This dissertation analyses the way in which separation of powers and checks and balances have influenced the process of institutionalization of telecommunication regulation in the USA and in Brazil, leading to the creation of the American Federal Communications Commission (FCC) and the Brazilian Agência Nacional de Telecomunicações (Anatel). As the experi
Publicado em: 2009
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16. Gestão da satisfação e fidelidade do cliente : um estudo dos fatores que influenciam na satisfação e fidelidade dos clientes corporativos de telefonia celular / Management of customes satisfaction and loyalty: a study of factors influencing the satisfaction and loyalty to corporate customer of mobile service telephony
The competition in the telecommunications industry has grown in Brazil since the privatization, forcing companies that are active in the market to a growing commitment to quality products and services in order to survive. In this context, this work aims to understand the main factors that influence the degree of satisfaction exists in respect of a mobile ope
Publicado em: 2009
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17. Reestruturação capitalista e políticas públicas para tecnologias de informação e da comunicação no Brasil e no mundo : elementos para análise da política estadual em Sergipe / Capitalist restructuring and public policy for information technology and communication in Brazil and the world: elements for analysis of state politics in Sergipe
The 70‟s capitalism restructure, involving changes in the overall pattern of accumulation and the mode of regulation of the system (globalization, flexibility of production etc.), set a new environment in which Information and Communication Technology (ICTs) make it essential as regards the issue of regional development. All production processes, adjus
Publicado em: 2009
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18. Adoção de inovações : o uso do e-learning por colaboradores de uma empresa de telecomunicações / Adoption of innovations : the use of e-learning for employees a telecommunications company
The expected benefits of e-learning for an organization depend upon its employees adopting this innovation. Therefore, understanding how individuals adopt e-learning, or resist doing so, can identify potential barriers to acceptance, and suggest actions which can be taken to maximize both e-learnings acceptance and its frequency of use. The main goal of this
Publicado em: 2008
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19. A internacionalização da P&D nas telecomunicações : os limitantes da atração de investimentos nas subsidiarias brasileiras das empresas multinacionais / The internalization of P&D in telecommunications : the limiters to investment attraction to Brazilian subsidiaries of multinational companies
This dissertation has the main objective of identifying the limiters to Brazil s inclusion in the internationalization of R&D activities in the telecommunications sector. The first stage of the research seeks to characterize R&D activities in the sector and to illustrate at what level this internationalization occurs. The characteristics of R&D activities in
Publicado em: 2007
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20. Trade union activists between the lines: the case of Sintetel after privatization / Os sindicalistas nas entrelinhas: o caso do Sintetel pós-privatizações
The restructuring of the Brazilian telecommunications sector that began in the mid-1990s with the dissolution of the state monopoly and the privatization of the Telebrás system in 1998, brought significant changes to the labor unions operating in this sector. Firstly, the clearly defined axis of union/corporate negotiations during the period of state owners
Publicado em: 2007
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21. Metodologia para estabelecimento de métricas para empresas de serviços. / Metodology for origination metrics to services organizations.
Performance measurement is extremely important to evaluate organizations performance, depicting even better results if they are validated and become sub-sector metrics, guiding in a reliable way the decision-making process based on them. The main purpose of this study is to propound a methodology which provides the establishment of metrics to outsourcing com
Publicado em: 2007
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22. Retenção de clientes à luz do gerenciamento de churn : um estudo no setor de telecomunicações / Costumer retention in the light of churn management : a study in the telecommunication sector
The rise in global competition has increased costs related to attracting new consumers, bringing companies the challenge of changing their behavior towards their ever more demanding clients in order to keep them. To assist in this challenge, this paper aims to deepen the studies regarding the company and the client, identifying what is considered churn manag
Publicado em: 2007
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23. Competências gerenciais e suas contribuições no processo de aprendizagem organizacional : um estudo empírico em empresa do setor de telecomunicações brasileiro
This study investigates how the development of managerial competences can contribute with the process of organizational learning. The specific objectives are: (1) to describe how the process of development of managerial competences occurs; (2) to identify the mechanisms of transference of learning from the individual to the group and (3) to identify possible
Publicado em: 2007
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24. Caracterização e dinamica da inovação dos serviços produtivos intensivos em conhecimento no setor de telecomunicações / Characterization and dynamics of the innovation in the knowledge intensive business services in the telecommunications sector
O objetivo principal desta tese é discutir os Serviços Produtivos Intensivos em Conhecimento (SPICs) do ponto de vista das características das empresas prestadoras de serviços que pertencem à cadeia de telecomunicações, em particular no segmento de telefonia fixa e móvel. As diversas empresas que são analisadas nessa pesquisa atuam em atividades com
Publicado em: 2007