Perceived Quality Of Services
Mostrando 25-36 de 72 artigos, teses e dissertações.
-
25. Quality and effectiveness of different approaches to primary care delivery in Brazil
Background: Since 1994, Brazil has developed a primary care system based on multidisciplinary teams which include not only a physician and a nurse, but also 4–6 lay community health workers. This system now consists of 26,650 teams, covering 46% of the Brazilian population. Yet relatively few investigations have examined its effectiveness, especially in co
Publicado em: 2010
-
26. Desenvolvimento de uma metodologia para a estimativa de biomassa e de carbono em sistemas agroflorestais por meio de imagens orbitais / Development of a methodology to the estimation of biomass and of carbon in agroforestry systems for middle of orbits
Remarks indicate that naturals systems of the Earth are being affected for transformation about the ability of diverse region. Within the causes these changes, detach the emission of CO2 (Carbon Dioxide) way alteration in land use and land cover. The Amazonian region, in function of the occupation trajectory has received attention of the scientific community
Publicado em: 2010
-
27. Mortalidade infantil em Londrina (PR) em anos recentes : características e percepções de gestores e profissionais de saúde
Infant mortality reaches a population group of liveborn infants younger than one year of age, who are vulnerable to life conditions, both to intra and extra-uterine environments. Knowing the causes of deaths and factors associated to them may provide valuable information to health care providers for improving health care. Therefore, this study had two approa
Publicado em: 2010
-
28. Percepciones de usuarios y líderes comunitarios sobre su capacidad para influenciar en la calidad de los servicios de salud: un estudio de casos de Colombia y Brasil
Health system reforms in Colombia and Brazil introduced policies that promote social participation in health care quality control. The objective of this paper was to analyze users' and leaders' perceptions of their capacity to achieve changes in the countries' health services. An exploratory and descriptive qualitative study was performed with individual int
Cadernos de Saúde Pública. Publicado em: 2009-01
-
29. Incidentes Críticos e Qualidade em Serviços Educacionais: a metáfora do drama
This thesis investigated the perceived quality of educational services, based on the drama metaphor in services (GROVE; FISK, 1992) and the critical incident technique (FLANAGAN, 1954). Thus, a methodology adopted is qualitative in nature, using interviews and content analysis. The objective was to identify with the main actors of the operation of educationa
Publicado em: 2009
-
30. QUALITY ASSESSMENT IN PUBLIC HEALTH SERVICES - THE CASE OF THE FAMILY HEALTH STRATEGY / AVALIAÇÃO DA QUALIDADE EM SERVIÇOS PÚBLICOS DE SAÚDE O CASO DA ESTRATÉGIA SAÚDE DA FAMÍLIA
This study aimed to evaluate the quality of the Family Health Strategy (ESF) through the measurement of users satisfaction regarding services provided by the program, seeking to identify the link between satisfaction and perceived quality of services by program staff . For this purpose, questionnaires were based on SERVQUAL Scale, which has as a feature comp
Publicado em: 2009
-
31. STRATEGY AND QUALITY IN SERVICES: A study of case on the vision of managers and customers in the educational management / ESTRATÉGIA E QUALIDADE EM SERVIÇOS: Um estudo de caso sobre a visão de gestores e clientes na gestão educacional
The changes that bring the new global scenario have led the managers to worry about factors such as competition, and risk instability. This situation again that businesses with education, schools, revessem the management system used, which meant that managers would not be only "educators" to become increasingly administrators of a complex structure, offering
Publicado em: 2009
-
32. O comportamento alimentar do turista e sua segurança no consumo de milho verde e churros à beira-mar
The aim of this research is to analyze the perceived and objective quality of the products and services offered along the sea front of the town of Balneário Camboriú in the State of Santa Catarina, considering the behavior and food safety of tourists who consume corn on the cob and churros (snacks made from fried dough with a sweet filling) sold along the
Publicado em: 2009
-
33. Eficiência na alocação de recursos públicos e qualidade de vida nos municípios mineiros / Efficiency in the allocation of public resources and quality of life in the Minas Gerais municipalities
The Federal Constitution of 1988 propelled and formalized the decentralization process, and then, cities started to have a more significant role in public administration, organizing and providing public services of local interest. So, the effectiveness of the acts from the local government regarding the provision of education, health, habitation, services of
Publicado em: 2009
-
34. The supply of tourist service in the environments of commerce online and offline / A oferta de serviços turísticos nos ambientes de comércio online e offline
This study aimed to investigate the attributes of service quality of the travel agencies that are located in São Paulo city and the factors that may cause the migration of their customers to the Internet in their behavior of requesting a tourist service. Based on the models SERVQUAL by Parasuraman et al (1988), SERVPERF by Cronin and Taylor (1992 and 1944),
Publicado em: 2009
-
35. Trabalho e qualidade de vida dos cuidadores domiciliares de idosos residentes em Teixeiras, Minas Gerais / Work and quality of life of in-home elder caregivers in Teixeiras, Minas Gerais
Currently in Brazil, growing in importance to studies on home care to the health of older people and their carers, due to demographic and epidemiological transitions in the country. In Primary Care, with the implementation of the Family Health Program (PSF), the family registration done by community health agents became visible to the health needs of these p
Publicado em: 2009
-
36. Fábricas de software e a academia: análise da formação acadêmica em informática no município do Rio de Janeiro
As Brazil wants to be perceived as a competitor in providing computer applications and system development services in the global market, the concept of Software Factory gains importance. The metaphor for the 'Factory', when applied to the activity of software development, is used to describe organizations which produce software with a minimum quality standar
Publicado em: 2009