Costumer Service
Mostrando 1-8 de 8 artigos, teses e dissertações.
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1. Estratégia de produção no setor de serviços : um estudo de caso na Empresa Brasileira de Correios e Telégrafos.
The service industry is continuously growing, reaching positions of higher prominence in the world and Brazilian economies. Its position is relevant in the composition of worldwide GDP. Over the last few years, the contribution of the service sector in the Brazilian Gross Domestic Product has been holding around 60%. The case study on Empresa Brasileira de C
Publicado em: 2007
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2. Evaluating the relation between customers satisfaction and loyalty: A study made in a bank products and services consumers population / Avaliando a relação entre satisfação e lealdade dos clientes : estudo em uma população formada por consumidores de produtos e serviços bancários
How to measure the satisfaction and the loyalty of banks customers? Who is more satisfied with their bank services, men or women? Which is the causality relation between satisfaction and loyalty? This work describes an empirical investigation with 26,497 clients of a major Brazilian bank, suggesting and validating the Brazilian Questionnaire of Satisfaction
Publicado em: 2007
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3. PROFITABILITY IN PREPAID MOBILE PHONE SERVICES IN BRAZIL: OPPORTUNITIES WITH LOW INCOME CONSUMERS / RENTABILIDADE NA TELEFONIA MÓVEL PRÉ-PAGA NO BRASIL: OPORTUNIDADES COM CONSUMIDORES DE BAIXA RENDA
The strategy adopted by mobile phone operators in Brazil in recent years brought about great growth to these companies. However, it harmed their operation yield levels, and hence it is important that they seek new alternatives to rethink their trajectory of growth, fitting to an already established market. Historically, the relationship with prepaid customer
Publicado em: 2007
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4. Análise investigativa do efeito chicote no desempenho logístico nas empresas do setor alimentício
Supply chain involves all the activities associated to the handling of products since the very stage of raw materials up to the delivery of the manufactured goods to the final consumer which includes information sources and the attainment of these, the production schedule, processing order, inventory management, transportation, storage and costumer service.
Publicado em: 2007
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5. SERVIÇOS AO CLIENTE COMO ESTRATÉGIA DE RELACIONAMENTO: UM ESTUDO SOBRE A SATISFAÇÃO E A LEALDADE DO CONSUMIDOR EM UMA REDE SUPERMERCADISTA
Nos últimos vinte anos tem sido crescente o número de empresas que adotam ações no sentido de estabelecer relacionamentos com os seus clientes. Em decorrência disto, diversos estudos abordando o Marketing de Relacionamento vem sendo desenvolvidos tendo como objetivo identificar que tipo de ação voltada ao desenvolvimento de relacionamento encontra mai
Publicado em: 2006
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6. O impacto dos custos não-gerenciáveis na determinação das tarifas de energia elétrica: um estudo nas companhias distribuidoras do Nordeste que tiveram revisão tarifária nos exercícios de 2003 e 2004
This work presents results derived from a study related to impact on non-controllable costs in the determination of energy taxes. This is done analyzing tax review practiced by concessionaries responsible for the distribution of electrical energy located in the Northeastern Region of Brazil, between 2003 and 2004. This Region was chosen as a study area due t
Publicado em: 2006
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7. O impacto dos custos não-gerenciáveis na determinação das tarifas de energia elétrica: um estudo nas companhias distribuidoras do nordeste que tiveram revisão tarifária nos exercícios de 2003 e 2004
This work presents results derived from a study related to impact on non-controllable costs in the determination of energy taxes. This is done analyzing tax review practiced by concessionaries responsible for the distribution of electrical energy located in the Northeastern Region of Brazil, between 2003 and 2004. This Region was chosen as a study area due t
Publicado em: 2006
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8. Modelo de gestão de contratos para obras públicas habitacionais
The real estate market, specifically the building sector, has suffered expressive changes in its market concepts. This is due to an increase in competition and higher pressure on costs and terms reduction, together with emerging demands on quality from costumers, which present more and more consciousness about their own rights. By one hand, the actual circum
Publicado em: 2002