WHEN I WRITE, I REQUEST; WHEN I TELEPHONE, I WANT: TRANSITIVITY IN ORAL AND WRITTEN GENRES IN A SYSTEMIC FUNCTIONAL AND CORPUS PERSPECTIVE / QUANDO ESCREVO, SOLICITO; QUANDO TELEFONO, QUERO: A TRANSITIVIDADE EM GÊNEROS DA ORALIDADE E DA ESCRITA EM PERSPECTIVA SISTÊMICO-FUNCIONAL E DE CORPUS

AUTOR(ES)
FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

11/04/2011

RESUMO

The objective of this research is to compare, from both a qualitative and a quantitative point of view, the realization in writing and speech of the Transitivity System. This System presupposes the choice of processes, participants and circumstances employed to express the internal and external world of a language user. The Systemic-Functional Theory that supports the proposal (Halliday e Matthiessen, 2004, Halliday,1994) is based not only on the notion that form is subordinate to function and on the idea that the internal organization of language takes place in terms of the functions language must perform in social life, but also on the relationship between text and context. The corpus for the research (approximately 73.100 words) is made up of letters of complaint (N equal 126) and call center contacts (N equal 100) selected from CORPOBRAS PUC-Rio. On the basis of theoretical studies of genre developed by Systemic-Functional Linguistics (Halliday e Hasan,1989), the Potential Generic Structure (PGS) of these two genres from the business context was described. In order to carry out the study of Transitivity, processes were identified and quantified with the help of the Monoconc Pro software (Barlow, 1999) employing the Word List and Concordance tools to indicate frequency and use of verbal groups. The study of the elements present in the PGS of letters and call center contacts has shown that the focus of interactions is mainly on requests, demands, problems or subscriptions. In the letters of complaint, verbal, material, relational and existential processes are recurrent choices. The reason for the complaint is the main participant for which the client requests a solution, avoiding direct contact with the company. In call center contacts, the client participates as Senser who wants services and information. As a result, recurrance of this mental process can be observed. A comparison of Transitivity in writing and speech shows the variation in the creation of meaning: in the letters, requests are more formal and less authoritarian whereas call center contacts show a clash between the personal approach adopted by the client and the impersonal one adopted by the company through ritualized language practices.

ASSUNTO(S)

escrita writing oralidade orality transitividade transitivity linguistica sistemico-funcional systemic-functional linguistic

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