Um modelo de desenvolvimento de sistemas para suporte a cooperação fundamentado em design participativo e semiotica organizacional

AUTOR(ES)
DATA DE PUBLICAÇÃO

2004

RESUMO

Information and communication are the basis for innovation in companies nowadays. The information and communication technologies allow and support the work process, therefore they have a fundamental role in the new organisations. The design approach for these technologies is a crucial point to the adequacy of the technological artefact in organisational contexts. This aspect is more evident when we consider the design of CSCW (Computer Supported Co-Operative Work) systems because the use of the computational artefact is part of the work practices. In this thesis we propose an approach that deals with two important aspects that impact the design of systems for the organisational context: (1) The participation of the staff in the design of the system and in the development of a new organisational model and (2) the representation of both system and organisation with the same modelling method. Although participatory techniques provide mechanisms to capture important concepts of the organisational context, some results of the use of these techniques are not well represented by traditional methods of system modelling. Therefore, to model aspects which include different interests and background, and the diversified judgements of the workers and practitioners, we proposed the integration and adaptation of the Participatory Design (PD) methods with Organisational Semiotics (OS). OS is a branch of Semiotics, which understands the whole organisation as a semiotic system and aims to study organisations using concepts and methods from Semiotics. To promote the integrated use of Participatory Design (PD) and OS techniques this thesis discusses the possibilities of connecting PD and OS concepts. A design method exploring techniques of PD and OS is proposed with the objective of constructing an organisational context integrating the computational system. We also propose new procedures to construct the system considering the human aspects modelled by the OS techniques. With the aim of evaluating the proposed approach a case study was conducted with the partnership of a manufacturing organisation which adopts the lean production paradigm. As a result of this case study Pokayoke, a CSCW system that supports and manages the problem resolution process in the organisation was constructed. Results of the case study indicate the efficacy of the proposed approach.

ASSUNTO(S)

grupos de trabalho - processamento de dados engenharia de software semiotica e computação interação homem-maquina

ACESSO AO ARTIGO

Documentos Relacionados