Impactos da certificaÃÃo Utz Kapeh no sistema de informaÃÃo e na gestÃo de duas empresas produtoras de cafÃ, no Sul de Minas Gerais. / IMPACTS OF CERTIFICATION OF COFFEE UTZ KAPEH IN INFORMATION SYSTEM AND THE MANAGEMENT OF TWO COFFEE PRODUCERS IN THE SOUTH OF MINAS GERAIS

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

The objective of this dissertation was pointing the impacts of certification of coffee in the information systems, in people, management and competitiveness of two rural producers of coffee in the process of certification Utz Kapeh, as well as pointing the impacts of changes in the information system of these companies in people, management and the advantages / disadvantages of these changes, on the point of view of its managers. For this reason, were used analytical techniques and analysis of content. Of the results, was evident that achieving certification Utz Kapeh is an advantage because of helping the company to take a more professional management. The use of an information system to facilitate and organize the process of traceability is one of the things that most contributes to the improvement in management. However, adopting the certification does not guarantee different prices. In this study, drew up a model, which show a greater impact of certification in the management of organizations and the importance of a network (cooperative), as a way of obtaining a price differential for coffee certification and increase competitiveness. It point also to the changes related to people and the information system. KEY WORDS: certification, information system, management, competitiveness, coffee.

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