Gestão da qualidade no Brasil
AUTOR(ES)
Delazaro Filho, José
DATA DE PUBLICAÇÃO
24/11/2005
RESUMO
This report was originated from a project that aimed at analyzing the quality management in the Brazilian manufacturing, processing and services industries. The research was undertaken in three stages through the mailing of a questionnaire containing 135 questions to a convenient sample of large-, mid-, and small-sized companies in each one of the three mentioned segments. The survey covered social-organizational, technical-technological, and economical-competitive aspects of the industries. The procedures employed in quality management, as well as the results obtained were appraised. This research is part of a worldwide program on quality management, under the coordination of Prof. Gustavo Vargas from the California State University at Fullerton.
ASSUNTO(S)
gestão da qualidade serviços modernização competitividade práticas empresariais gestão da qualidade total - brasil
