Communication and information management by using IT: multicase study in small companies of the computer field of Ribeirão Preto-SP / Comunicação e gestão da informação com o uso de TI: estudo multicaso em pequenas empresas do setor de informática de Ribeirão Preto - SP

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

This essay was done in order to identify the IT (Information Technology) resources and analyse the way that it may be used by the small companies to perform communication and information management, thus making use of computers for this purpose. The creation and emerging of resources based on information technology permitted a new approach to these aspects. The achievement of communication and information management through means based on information technology caused a significant impact on the way that job was performed in the companies. The importance of using means that make possible the realization of the communication process, added to the need to obtain timely and correct information, have become associated variables to the improvement of the organization competitiveness. This research was done by the exploratory-qualified method, in which the multicase study, enabled the experiment of reality based on the theoretical reference presented in the research bibliography. The field work had the collaboration of three small companies of the computer field in the city of Ribeirão Preto-SP, where it was possible to identify the resources contemplated in the bibliography research, and the analyses of the usage in each one of the researched companies.

ASSUNTO(S)

gestão da informação information management small companies pequena empresa computer-mediated communication tecnologia da informação comunicação mediada por computador

ACESSO AO ARTIGO

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