Business indicators of life quality at work: companys effort and employees satisfaction at ISO 9000 certified manufacturers environment. / Indicadores empresariais de qualidade de vida no trabalho: esforço empresarial e satisfação dos empregados no ambiente de manufaturas com certificação ISO 9000

AUTOR(ES)
DATA DE PUBLICAÇÃO

1996

RESUMO

This work deals with Life Quality at Work at medium-sized manufacturers that had been awarded ISO 9000 certificate. We targeted investigating the potential relationship between companys effort and employees satisfaction through the selected companys indicators based on criteria of the bio-psycho-social approach. Research method was the field study with the model of dependent and independent variables. Data were collected at 26 companies by 446 questionnaires in the São Paulo Region. Results show first comparisons through exploratory analysis of human resources management and employees. Following, employees satisfaction factors were identified as follows: organizational acting, biological needs, social integration, service rendering; so were the companys effort factors: image, professional development, human resources management, health and ethics, legal actions and energy recovery. By means of a cluster analysis, the employees attitude profile was obtained. They were made distinct among accomplishment, discredit or criticism about the company. Finally, we have obtained results related to kinds of management. Identified kinds were structured, reactive and random. After relating these kinds of management and employees profiles, we could find out that employees satisfaction is based more on the companys image and on medical services and benefits than on the kind of management.

ASSUNTO(S)

indicadores de qualidade de vida no trabalho psicological work contract biopsicossocial e organizacional (bpso) iso 9000 certification ergonomia cultura organizacional occupational health organizational behaviour tools of life quality at work management gestão de pessoas indicators of life quality at work saúde ocupacional contrato psicológico de trabalho estrutura organizacional modelo de gestão de qualidade de vida no trabalho (gqvt) práticas de qualidade de vida no trabalho motivation human resource practices organizational structure effort and satisfaction method ferramentas de gestão de qualidade de vida no trabalho (gqvt) bio-psycho-social-organizational (bpso) ergonomics método de esforço e satisfação práticas de recursos humanos motivação human resource management comportamento organizacional psicossomática certificação iso 9000 practices of life quality at work models of life quality at work management organizational culture psicossomatic

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