Trust And Service Level
Mostrando 1-6 de 6 artigos, teses e dissertações.
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1. Violação e recuperação da confiança do cliente após o duplo desvio
This dissertation aims at analyzing the breach and recovery of customer trust in the company after a poor failure recovery - a double deviation situation. Its objective is to investigate the greater effect of trust violation derived from the double deviation situation; the effect that the promise of non-recurrence of failures and apology as trust recovery ta
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2012
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2. Motivation of the collaborators and its influence in the management of people in small companies of services in the city of Sao Paulo. / Motivação dos colaboradores e sua influência na gestão de pessoas em pequenas empresas de serviços na cidade de São Paulo.
This dissertation had as object of investigation the motivation of the collaborators and their influence in people management, delimitated to the scene of small services companies in São Paulo city. The analysis units were the companies Ambienty and Z500. The phenomenological method was used, the qualitative research approach, the strategy of multicase stud
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 08/12/2011
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3. Level of service of logistic, confidence and intention to remain in the relationship: an analysis in businesses business-to-business / Nível de serviço de logística, confiança e intenção de permanecer no relacionamento: uma análise em negócios business-to-business
Trust has been studied over time under different perspectives which embrace interpersonal relationships within commercial environment. Trust and commitment present in a commercial relationship assume a continuous repurchase intention. On the other hand, in a commercial environment, considerations about the impact that logistics is capable of carrying out hav
Publicado em: 2009
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4. Nível de serviço de logística, confiança e intenção de permanecer no relacionamento: uma análise em negócios business-to-business.
Confiança tem sido estudada através dos tempos sob diferentes perspectivas que abarcam as relações interpessoais em ambiente de negócios. A confiança e comprometimento presentes em um relacionamento de negócios pressupõem a manutenção desta relação, implicando a contínua intenção de permanecer no relacionamento. Por outro lado, em um ambiente
Publicado em: 2009
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5. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes
Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide signific
Publicado em: 2007
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6. Population predictors of community health and social service use in Northern Ireland.
STUDY OBJECTIVE: To investigate the characteristics of elderly populations associated with variations in their use of community health and personal social services and to test the hypotheses that the variations are related to: (a) the age structure of an elderly population; (b) the population's socioeconomic composition, including the level of deprivation; a