Services Quality Dimensions
Mostrando 13-24 de 71 artigos, teses e dissertações.
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13. Construcción participativa de indicadores de la implementación del modelo de salud intercultural del cantón Loreto, Ecuador
To develop indicators for measuring the implementation of an intercultural health model, with indigenous users and indigenous and non-indigenous health providers. Methods: Participatory action research. A case study of the intercultural health model was conducted in Loreto county, Orellana province, Ecuador. Results: Thirty-two indicators were identified, an
Saúde debate. Publicado em: 2012-09
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14. Cidade um computador por aluno - UCA Total : uma totalidade inclusiva em discussão
This paper analyzes the federal government initiative which aims to ensure the quality of education in Brazil through equal opportunity and access to knowledge with the One Laptop per Child Project ¿ UCA. These technologies have become available in a pilot study phase and may subsequently reach the totality of regular schools in the country. However, it is
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2012
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15. Contexto de trabalho e vivências de prazer-sofrimento : estudo com trabalhadores de uma fundação pública
This study investigates the experiences of pleasure and suffering in the work of professionals of a public foundation and the Psychodynamics involved in this environment. Specifically, we seek to characterize the work context dimensions of work organization, conditions and socioprofessional relationships; to describe the experiences of pleasure and suffering
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 31/08/2011
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16. A utilização de indicadores de contexto na análise de eventos de saúde
Introduction: The idea that the place where we live, in addition to individual characteristics, contributes to outcomes related to health has motivated the implementation of many epidemiological studies. In this perspective, it becomes critical to understand which dimensions of context affect health as well as how health events behave and are influenced by e
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 21/07/2011
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17. Dimensões da qualidade em serviços: um estudo aplicado em uma franquia de idiomas
Qualidade em serviços tem sido assunto frequentemente estudado na literatura de marketing de serviços, uma vez que conhecer os fatores que fazem com que os clientes permaneçam adquirindo produtos ou consumindo serviços, permite à empresa direcionar os esforços de marketing, a fim de atingir suas expectativas, maximizando os resultados e promovendo a re
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 28/04/2011
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18. Evaluation of perceived quality of the website of an online bookstore: an empirical application of the Barnes and Vidgen Model
This paper's objective is to evaluate the perceived quality of the Website of an online bookstore using the Barnes and Vidgen Model. Implemented over the Internet, this empirical research collected data on the perceived quality of the Website, used to sell products and online services. The questionnaire used to gather the data was answered by a convenience s
JISTEM - Journal of Information Systems and Technology Management. Publicado em: 2011
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19. A visÃo de gestores e professores sobre as prÃticas de ensino e gestÃo no Hospital UniversitÃrio Walter CantÃdio da Universidade Federal do Cearà / The views of managers and teachers on teaching practices and management in the university hospital of the Federal University of CearÃ
Teaching hospitals have a key and strategic role for the National Health System to fulfill its mission of giving assistance, teaching and developing research to contribute to the development of the system. To serve as reference to the high complexity and the forming base for the human resources in health care it is necessary to find alternatives to fortify a
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 31/08/2010
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20. Análise da relação causal entre imagem de destinos, qualidade, satisfação e fidelidade: um estudo de acordo com a percepção do turista nacional no destino turístico Natal
This dissertation aims to analyze the causal relationship between the quality of tourist services, satisfaction with the attributes and globally, fidelity and image of tourist destinations. Therefore, it was conducted an exploratory, descriptive research with quantitative analytical approach. Data collection was performed by a questionnaire addressed to tour
Publicado em: 2010
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21. Valores pessoais na decisão do consumo de serviços odontológicos de Uberlândia
The dental services industry has suffered in recent years, a decline in profitability due to increased competitiveness in a faster rate than demand growth. In this scenario, we highlight the importance of knowing the consumer behavior of this sector, with the goal of improving the marketing activities and, consequently, to adapt the different aspects of the
Publicado em: 2010
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22. Assessment degree of the users satisfaction of a private university hospital: a multisectoral approach / Análise do grau de satisfação de usuários de um hospital universitário privado: uma abordagem multissetorial
The aim of this study was to find out the degree of satisfaction of users and private health insurance users of a private university hospital and analyze the involved factors in this process, based on the Parasuraman, Zeithaml and Berrys evaluative model. It is a descriptive-exploratory study done through a quantitative approach, with prospective data collec
Publicado em: 2010
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23. O ÍNDICE DE SUSTENTABILIDADE AMBIENTAL DO USO DA ÁGUA (ISA) COMO FERRAMENTA DE CONTRIBUIÇÃO ÀS POLITICAS PÚBLICAS DE DESENVOLVIMENTO E CONSERVAÇÃO NA BACIA DO RIO BACANGA, SÃO LUÍS/ MA. / INDEX FOR ENVIRONMENTAL SUSTAINABILITY OF WATER USE (ISA) AS A TOOL FOR CONTRIBUTION TO THE POLICIES PUBLIC DEVELOPMENT AND CONSERVATION IN BACANGA RIVER BASIN, SÃO LUIS / MA.
A hydrographic basin is a complex environmental system, resulting from the interrelations between the physical-natural and socioeconomic subsystems. Its identity as the unifying of environmental processes and human interference is leading to its adoption as a research unit. It allows from the analysis of the physical-chemical, biological and socioeconomic fa
Publicado em: 2010
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24. Um dilema feminino: o câncer de colo do útero / A female dilemma: cancer of the cervix
The treatment of uterine cancer, a slow-growing form of the disease, is particularly effective in regard to precursor lesions. In order to understand this illness from the perspective of health sociology, this study focused on women afflicted with uterine cancer. Semi-structured interviews were employed in an attempt to perceive these womens representations.
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 17/04/2009