Performance And Customer Relationship Managers
Mostrando 1-4 de 4 artigos, teses e dissertações.
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1. The use of ICT tools to support collaborative product development activities: evidences from Brazilian industry
Abstract Paper aims This paper aims to understand the relationship between Information & Communication Technology (ICT), collaborative New Product Development (NPD) and customer satisfaction (NPD performance). Originality We target the relationship between ICT, collaborative NPD and NPD performance. ICT is assessed as a set of specific tools adopted by t
Prod.. Publicado em: 04/06/2018
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2. Capital social e o desempenho de gestores de relacionamento / Social Capital and Relationship Managers performance
O sucesso das equipes de gestão de relacionamento depende da capacidade de cada membro em acessar os recursos disponíveis em sua rede social para facilitar a troca de informações e a interação com os detentores dos recursos necessários à entrega de valor a clientes. Tendo como objeto de estudo a equipe comercial de uma empresa que atua em mercado int
Publicado em: 2010
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3. Comportamento estratégico, ambiente organizacional e desempenho: um estudo com pequenas empresas de beleza e estética
The assessment and analysis of the external environment, and enable forward position the organization in relation to the aspects of competition in the industry of beauty and aesthetics, considering that the competition has caused an acceleration in demand, which refers to managers and strategic management practices tuned with the specific characteristics of
Publicado em: 2008
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4. Strategic Modularization in the Brazilian Automotive Industry: An Empirical Analysis of Its Antecedents and Performance Implications
Todays business environment is becoming more turbulent as the rate of change accelerates and new technologies allow information to spread globally almost instantly. Organizations are finding themselves pulled into a vortex of complexity and increased customer demand. Managers are facing even more challengers, and many firms have recently adopted a strategic
Publicado em: 2003