Measurement Of Service Quality
Mostrando 1-12 de 30 artigos, teses e dissertações.
-
1. Out-of-pocket costs for patients with psoriasis in an outpatient dermatology referral service
Abstract Background: Psoriasis is a chronic disease that derives great costs to the health care system. In Colombia, due to deficiencies in this system, patients are more likely to incur in out-of-pocket expenses; money that has never been quantified in this country. Objectives: To quantify out-of-pocket expenses and to analyze their relation to patients'
An. Bras. Dermatol.. Publicado em: 2021-06
-
2. Análisis comparativo de dientes de rastrillo giratorio para uso agrícola
ABSTRACT This study is aligned with the objective of the research project to support small business in the development of regional components. It is presented an analysis case performed as assistance to a producer in search of optimization in the quality of his line of agricultural use. The study applicant needs to find a root cause of the difference in in-s
Matéria (Rio J.). Publicado em: 19/07/2018
-
3. Quality of infant care in primary health services in Southern and Northeastern Brazil
ABSTRACT OBJECTIVE To assess the quality of the health care provided to children aged under one year old performed by primary health services in the South and Northeast regions of Brazil. METHODS This is a cross-sectional, population-based study carried out in 2010 with 7,915 children aged from one to four years, whose homes are located in the areas of hea
Rev. Saúde Pública. Publicado em: 05/02/2018
-
4. Sensory-motor training versus resistance training among patients with knee osteoarthritis: randomized single-blind controlled trial
ABSTRACT BACKGROUND: Osteoarthritis of the knee is defined as a progressive disease of the synovial joints and is characterized by failure of joint damage repair. The objective here was to compare the effectiveness of sensory-motor training versus resistance training among patients with knee osteoarthritis. DESIGN AND SETTING: Randomized, single-blinded
Sao Paulo Med. J.. Publicado em: 07/12/2017
-
5. Proposal for a measurement model for software tests with a focus on the management of outsourced services
The need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2012-08
-
6. Aspectos contábeis do Tratado de Itaipu : análise das práticas de avaliação dos ativos imobilizados da empresa Itaipu Binacional
In the seventies of the twentieth century, there was an expansion in the production of electricity in Brazil. On April 26, 1973 the Itaipu Treaty was concluded between Brazil and Paraguay which enabled the construction of a hydroelectric plant in the border between the two countries: the Itaipu Binacional, which is governed by the Itaipu Treaty and its Annex
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 21/08/2010
-
7. Implantação da gerência de processos em um Centro de Referência Nacional em Hanseníase do Brasil: impacto na prevenção de incapacidades
Process management requires the need to establish indicators for the quality and development measurement of the processes implemented. The current work picked out the level of disability on diagnosis (GID) and on patients discharge (GIA), as well as the number of assessments performed by the physiotherapy sector (a process experienced by the patient in a hea
Publicado em: 2010
-
8. Um estudo da qualidade na prestação do serviço público de licenciamento ambiental
Este trabalho tem como objetivo estudar a qualidade na prestação do serviço público de licenciamento ambiental de Porto Alegre através da análise das percepções e expectativas de funcionários e clientes do serviço. Para tanto foi realizada uma pesquisa exploratória através de entrevistas e grupos focados envolvendo funcionários e clientes do ser
Publicado em: 2009
-
9. Análise de Handover inter e intra-célula em um sistema de telefonia celular através de método de medição simplificado
This dissertation has the purpose to present a portable device named PlugData MG100G, equipped with a cellular module, to analyze the radiofrequency coverage in a GSM network situated in João Pessoa city, state of Paraíba, at four distinct regions. The equipment, originally, was developed to be used in fixed environments, so it was adapted so that it could
Publicado em: 2009
-
10. Adaptação cultural e validação do módulo específico dermatite atópica do instrumento de avaliação de qualidade de vida relacionada à saúde de crianças e adolescentes - DISABKIDS® - MDA - Fase I / Cultural adaptation and validation of the Atopic Dermatitis Module from the instrument of measurement of children and adolescents Health Related Quality of Life DISABKIDS®-MDA - preliminary results.
Quality of Life has been object of many interesting nowadays. Health Related Quality of Life is considered as a health indicator, which approaches physical, mental and social aspects. Its measurement involves instruments with validity and reliability developed or adapted to a specific culture. Dermatologic chronic conditions has been associated with patients
Publicado em: 2009
-
11. QUALITY ASSESSMENT IN PUBLIC HEALTH SERVICES - THE CASE OF THE FAMILY HEALTH STRATEGY / AVALIAÇÃO DA QUALIDADE EM SERVIÇOS PÚBLICOS DE SAÚDE O CASO DA ESTRATÉGIA SAÚDE DA FAMÍLIA
This study aimed to evaluate the quality of the Family Health Strategy (ESF) through the measurement of users satisfaction regarding services provided by the program, seeking to identify the link between satisfaction and perceived quality of services by program staff . For this purpose, questionnaires were based on SERVQUAL Scale, which has as a feature comp
Publicado em: 2009
-
12. Gestão da satisfação e fidelidade do cliente : um estudo dos fatores que influenciam na satisfação e fidelidade dos clientes corporativos de telefonia celular / Management of customes satisfaction and loyalty: a study of factors influencing the satisfaction and loyalty to corporate customer of mobile service telephony
The competition in the telecommunications industry has grown in Brazil since the privatization, forcing companies that are active in the market to a growing commitment to quality products and services in order to survive. In this context, this work aims to understand the main factors that influence the degree of satisfaction exists in respect of a mobile ope
Publicado em: 2009