Logistics Ustomer Service
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1. ImportÃncia e performance dos serviÃos logÃsticos ao cliente no fornecimento de embalagens para a indÃstria de bebidas
This dissertation deals with the logistics customer service atributes provided by the packing suppliers to the small, median and large beverage industries in Brazil. The main aim was to mesure the importance and the performance of nine service atributes, according to the beverage industries opinion.The methodology was based on a combination of qualitative an
Publicado em: 2004