Information Technology Plan
Mostrando 13-24 de 43 artigos, teses e dissertações.
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13. Performance metrics and sizing plan of Human Resources in the Network Operational Center / Indicadores de desempenho e dimensionamento de recursos humanos em um centro de operações de redes
This work aims to describe the measurement the operational indicators in services attending and support problems realized by Network Operation Center, as well as, to establish attendance metrics directed towards contract maintenance, as well as, recommending the use of the simulations in the Operational Plans of the Service Information Technology Providers.
Publicado em: 2008
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14. Teletrabalho na administração pública federal uma analíse do potencial de implantação na diretoria de marcas do INPI.
This dissertation analyses the implementation of the telework project of the Marks Directorate at the Industrial Property National Institute, an agency of the Brazilian federal administration. The analysis focuses on the public servants and their expectations, since the work developed at the Marks Directorate is mainly based on the intellectual capital of it
Publicado em: 2008
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15. The interactive whiteboard digital language and the learning styles theory / A linguagem interativa da lousa digital e a teoria dos estilos de aprendizagem
O presente trabalho teve como objetivo sistematizar indicadores didáticopedagógicos que auxiliassem na utilização da linguagem interativa presente na lousa digital. Para isso, foi realizada uma pesquisa bibliográfica que, por meio da análise de conteúdo foram selecionados publicações de pesquisadores que investigavam os seguintes temas: tecnologia d
Publicado em: 2008
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16. METRICS, Model for Eliciting Team Resources and Improving Competence Structures : a socio-technical treatise on managing customer professionals in software projects for enterprise information systems
It is still not common in research on software quality to delve into non-technical issues. In the particular case of implementing customized information systems software (CISS), the field is also not completely aware of the importance of managing customers with a formal and objective set of measures that account for their responsibility in projects. CISS pro
Publicado em: 2008
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17. Judging the case of Richthofen: representations expressed in social digital media. / O julgamento do caso Richthofen: representações sociais expressas na midia digital.
We understand, from a ethnomethodology, the social representations of violence and crime built around the trial the "If Richthofen." The question of law, or rather, the breach of the Act represented in the act of Suzane Richthofen, and plan to kill their parents is, above all, a rip ties of the constitution of the social pact around the Power (Social / pater
Publicado em: 2008
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18. O uso do móbile marketing como estratégia de fidelização de clientes :um estudo e empresas do setor de comércio e serviços em natal-RN
This study aims to understand the effects of the mobile marketing use as a relationships tool for companies that operate locally, because of the lack of information about this new marketing tool, as well as the scarcity of studies in this area. This is an exploratory and qualitatively study, based on primary sources, raised through books, articles in the mar
Publicado em: 2008
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19. O museu como espaço educativo: uma proposta metodológica para o Museu Oceanográfico Univali
The museum - a non-profit making institution with purposes of research, education and leisure, and committed to the educational process, carries out a cultural and educational action in the scope of formal, non-formal and informal education, presenting to individuals their cultural heritage and their capacity to use and create it. Science museums, besides pl
Publicado em: 2008
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20. Process mapping based in controls for governance of technology informations / Mapeamento de processos baseado em controles para governança de tecnologia da informação
Research for the development of a process-mapping model based on control patterns to manage information technology. There is a trend for organizations to try and have their management processes under control; however, choosing, implementing and using the models which would best adapt to their reality are not easy tasks. This paper proposes the development of
Publicado em: 2007
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21. Contribuição da ciência da informação para criação de um plano de segurança da informação / Contribution of information technology to the creation of the information security plan
As organizações lidam diariamente com informações que têm assumido valores distintos no mundo dos negócios. As informações consideradas estratégicas e de apoio às tomadas de decisão necessitam de gerenciamento e garantia de confidencialidade, integridade e disponibilidade. Sendo assim, este trabalho teve como objetivo analisar a contribuição da
Publicado em: 2007
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22. A model for planning, implementing and following the customer relationship managements (CRM) strategy / Um modelo para planejar, implementar e acompanhar a estratégia de CRM (Customer Relationship Management)
Inserted in a very competitive scenery, the organizations excel by achieving the sustainable competitive advantage, although it has been more and more ephemeral. In this context, appears the customer relationship management (CRM) as a business strategy. Based on the personalized relationship marketing and on the information technology infrastructure, the CRM
Publicado em: 2007
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23. DYNAMIC STRATEGIC MANAGEMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY OF FIRMS THAT ACT ON STRATEGIC ALLIANCES NETWORKS: AN ANALYTICAL FRAMEWORK PROPOSAL. / GESTÃO ESTRATÉGICA DINÂMICA DA TECNOLOGIA DE INFORMAÇÃO E COMUNICAÇÃO DAS EMPRESAS QUE ATUAM EM REDES DE ALIANÇAS ESTRATÉGICAS: PROPOSTA DE ARCABOUÇO ANALÍTICO
In the current business environment, where one of the few unchangeable facts is that change in this environment is constant and more and more accelerated, firms need to adapt quickly and continuously to new situations, by redefining and adapting their strategies. In this scenario, of tough competition, firms strive to concentrate their activities in what is
Publicado em: 2007
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24. International trade, a model for port security and Brazilian Customs modernization. / Comércio internacional, um modelo para segurança portuária de modernização da aduana brasileira.
This work is the presentation of a model named as ?Plano de Segurança Aduaneira Portuaria? (Customs Port Security Plan) ? PSAP to be implemented by ?Secretaria da Receita Federal?, throughout its local units called ?Inspetorias da Receita Federal? or ?Alfândega? at a certain Seaport or Airport. It was developed specially for the Brazilian Custom Ports and
Publicado em: 2006