Hospital Administration Standards
Mostrando 1-8 de 8 artigos, teses e dissertações.
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1. Encontros de serviço e satisfação de clientes em hospitais / Service encouters and customer satisfaction in hospitals / Encuentros de los servicios y satisfación de los clientes en hospitales
A pesquisa realizada versa sobre os encontros de serviço e a satisfação de clientes em hospitais. O estudo é de natureza exploratória e teve por objetivo identificar os encontros de serviço que ocorrem no hospital e os atributos de satisfação a eles relacionados. Os dados foram coletados com profissionais e clientes de hospitais, no ano de 2003, por
Publicado em: 2011
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2. Efetividade de intervenções na adequação da profilaxia antimicrobiana da infecção do sítio cirúrgico em um hospital universitário do Brasil
The surgical site infection is one of the main healthcare-associated infections (HAIs), the main surgical complication and the use of antimicrobials is part of a set measures used in order to reduce this infection. There are well-conducted studies with general recommendations and specific standards for each type of surgery on surgical prophylaxis with antimi
Publicado em: 2010
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3. Encontros de serviço e satisfação de clientes em hospitais
A presente tese aborda o tema dos encontros de serviço e a satisfação de clientes investigados no contexto hospitalar. Os encontros de serviço são aqueles momentos em que o cliente interage com a empresa prestadora de serviços, através dos seus funcionários de linha de frente. A literatura pertinente aponta esses eventos como influenciadores da satis
Publicado em: 2007
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4. Aplicação de conceitos da gestão econômica (GECON) em hospitais : uma análise focada na visão de gestores hospitalares do estado de Pernambuco
The State of Pernambuco is recognized in national ambit by its development in the medical area. The Recife Metropolitan Area (RMR) detaches in Brazilian northeastern context by the existence of a high number of health services units, where public and deprived hospitals are located with more than 50 years, generating employment for a great number of people. I
Publicado em: 2006
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5. Avaliação da Implantação de um Sistema da Qualidade em um Laboratório Clínico Público. / Evaluation of the implementing of a quality control system in a public clinical laboratory
The implementing process of a total quality management system in the DLC was described and analyzed from 1996-97. A quality assurance system was established base don the rules of the ISO 9002. The steps of the establishing process were described, analyzed and a set of the indicators were used in order to monitor the performance of the introduced system, thro
Publicado em: 1998
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6. Proposed standards for professional health sciences library services in hospitals of New York State.
Hospital libraries are considered to be the basic unit of the medical information system. A major statewide effort was begun in 1978 to introduce and support legislation in the New York State Legislature which would encourage hospitals to establish and maintain libraries that meet minimum services standards. Included in this legislation is the concept that t
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7. The Hospital Library Committee: Its Composition and Tasks *
Since a sizeable hospital must have a library, it must have a library committee. Like all hospital committees, this one is to help maintain standards of medical care and to mediate between staff and administration. Unlike others, it clusters around one elected member (the chairman) and one employee (the librarian). A dynamic librarian can, and should, influe
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8. Ward pharmacy: a foundation for prescribing audit?
OBJECTIVES--To determine the extent and nature of prescription monitoring incidents by hospital pharmacists and to derive a performance indicator to allow prescription monitoring to be compared among hospitals in North West Thames region. DESIGN--Survey of all self recorded prescription monitoring incidents for one week in June 1990. SETTING--All (31) acute