Client Perception
Mostrando 13-17 de 17 artigos, teses e dissertações.
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13. GERENCIAMENTO DE PROJETOS EM AMBIENTES DE MUDANÇAS: UM ENFOQUE ESTRATÉGICO / PROJECT MANAGEMENT IN DYNAMIC ENVIRONMENT: A STRATEGIC FOCUS
The telecommunication industry in Brazil has evolved to an advanced state and growing competitiveness since the privatization of the sector in 1998. In the last six years, the Brazilian telecommunication system has progressed from inefficient and outdated to world class. To succeed in the current highly competitive environment, telecommunication service prov
Publicado em: 2005
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14. Procedimentos estéticos: percepção do cliente quanto ao esclarecimento para a tomada de decisão / Aesthetic Procedures: the clients disillusionment concerning the clarification for the decision making
This paper aims at verifying clients perception in relation to the information given for the decision making process relating to aesthetic procedures. The descriptive, exploratory, correlating, with a quantitative approach, was carried out with a sample of 44 clients of the Aesthetic and Plastic Surgery Clinic. The data collection was carried out by means
Publicado em: 2004
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15. Understanding the meaning of medication administration to undergraduate nursing students. / Compreendendo o significado da administração de medicamentos para os estudantes de graduação em enfermagem
Nurses have the ethical, legal and professional responsibility to promote safe care in medication administration. Learning about medication administration is centered on the knowledge that nurses develop during their academic education and professional experience. This work aimed at understanding the meaning of medication administration to nursing students d
Publicado em: 2002
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16. Qualidade de serviços nas organizações do terceiro setor . / Service quality in nonprofit organizations.
This Dissertation discusses the service quality in nonprofit organizations. As the subject was not yet deeply studied by Industrial Engineering in Brazil, an exploratory research is conducted, using the case study methodology. Through a bibliographic revision and a field research developed in selected organizations, the nonprofit sectors organizational and
Publicado em: 2001
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17. Behavioral science perspectives on health hazard/health risk appraisal.
Health-promotion efforts often employ HRA as a device for providing an individual with quantitative information about the consequences of personal health-related behaviors and as an attempt to motivate the client to adopt recommendations directed at establishing a healthier lifestyle. From a behavioral science perspective, the HRA approach and process contai