Call Centers Management
Mostrando 1-12 de 15 artigos, teses e dissertações.
-
1. A Burden of Physical Inactivity in School-Age Students: The Early Beginning of Cardiometabolic Risk
Abstract Background Stroke management require rapid identification, assessment, and transport of patients to qualified health care centers. However, there is little description in the literature on the multiple challenges associated with the pre-hospital transport of suspected stroke patients. Objective To characterize the pre-hospital care provided to sus
Int. J. Cardiovasc. Sci.. Publicado em: 2021-06
-
2. Reactive Pericarditis post Meningococcal Vaccine: First Case Report in the Literature
Abstract Background Stroke management require rapid identification, assessment, and transport of patients to qualified health care centers. However, there is little description in the literature on the multiple challenges associated with the pre-hospital transport of suspected stroke patients. Objective To characterize the pre-hospital care provided to sus
Int. J. Cardiovasc. Sci.. Publicado em: 2021-06
-
3. The Big Mistake of not Considering Physical Activity an Essential Element of Care During the Covid-19 Pandemic
Abstract Background Stroke management require rapid identification, assessment, and transport of patients to qualified health care centers. However, there is little description in the literature on the multiple challenges associated with the pre-hospital transport of suspected stroke patients. Objective To characterize the pre-hospital care provided to sus
Int. J. Cardiovasc. Sci.. Publicado em: 2021-06
-
4. Pre-hospital Care for Suspected Stroke Patients, Cared for by Mobile Emergency Care Units in Northern Minas Gerais
Abstract Background Stroke management require rapid identification, assessment, and transport of patients to qualified health care centers. However, there is little description in the literature on the multiple challenges associated with the pre-hospital transport of suspected stroke patients. Objective To characterize the pre-hospital care provided to sus
Int. J. Cardiovasc. Sci.. Publicado em: 2021-06
-
5. Acute Coronary Syndrome in a Patient With Single-Vessel Coronary Artery: Case Report
Abstract Background Stroke management require rapid identification, assessment, and transport of patients to qualified health care centers. However, there is little description in the literature on the multiple challenges associated with the pre-hospital transport of suspected stroke patients. Objective To characterize the pre-hospital care provided to sus
Int. J. Cardiovasc. Sci.. Publicado em: 2021-06
-
6. Scientometrical review of Dinoflagellate studies in Brazil
ABSTRACT Scientific production in developing countries is currently increasing, but there is still an unbalanced distribution of scientific production between developed and developing countries. With the need to elucidate disparities in scientific production, this paper aims to review publications on dinoflagellates in Brazil by discussing spatial and tempor
Acta Bot. Bras.. Publicado em: 04/06/2018
-
7. Gestão do Conhecimento de Reclamações de Clientes em Call Centers
Com o objetivo de atender às solicitações de clientes, os call centers são vistos como ferramentas tecnológicas, ampliando seu escopo em relação à interação com eles. Dentre o conjunto de solicitações demandadas pelos clientes, inserem-se os cadastramentos, as sugestões e as críticas. Neste estudo, comparou-se a visão das gerências com a dos
RAM. Revista de Administração Mackenzie. Publicado em: 2009-04
-
8. Trabalho e qualificação nas empresas de call center : um balanço crítico à luz da bibliografia acerca do tema
This study aimed at analyzing the qualification requirements of call center workers by means of a bibliographic study of several areas of knowledge in the last ten years. It sought to show based on the organizational and technological changes that caused internal alterations in call centers that the poor technical qualification required from the operat
Publicado em: 2009
-
9. A rotatividade de pessoal em call centers brasileiros
This dissertation is the report of a research work developed to study the causes of the high employee turnover in brazilian call centers. After a revisional work of the main aspects of call center management and employee turnover research, it was chosen to study the correlation with human resources management (HRM) practices, in the same research strategy ch
Publicado em: 2008
-
10. Impacto da implantação de um call center sobre o volume de exames num serviço de diagnóstico por imagem
A tecnologia da informação obrigou as instituições de saúde a desenvolver novas estratégias organizacionais para manterem-se competitivas. O CRM (Customer Relationship Management) é uma estratégia de negócios voltada ao entendimento e à antecipação das necessidades dos clientes utilizando ferramentas como os Call Centers. Na rede de atendimento d
Publicado em: 2008
-
11. A forma e as práticas de utilização de Call Centers na construção de relacionamentos com os clientes no Brasil
Este trabalho tem por objetivo apresentar a forma e as práticas de Call Centers na construção de relacionamentos com os clientes no Brasil. As estratégias adotadas pelas empresas, na tentativa de obter lucro ou uma posição mais significativa no mercado, lançam mão de aspectos relativos à evolução tecnológica (busca de equipamentos ou recursos tec
Publicado em: 2007
-
12. O sentido e a natureza do trabalho de atendimento em call centers : uma análise do discurso organizacional e a percepção de seus operadores de atendimento
The present study had for objective to describe the perception that Call Center operators have of the organizational discourse, to the light of the sense and the nature of the carried through work, by means of the analysis of the sense of the work for the Call Center operators and for the companies and, by means of the analysis of the organizational discours
Publicado em: 2007