Um sistema de gestão da qualidade para micro, pequenas, e médias empresas de software a partir da ISO 9001 e ISO/IEC 12207

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

The reality of micro, small e median companies in Brazil (MSMCs) of software is characterized by the scarcity of resources, that has made it difficult and until made impracticable the implementation of quality models, that they allow to improve its organizacional process and to acquire the capacity to manage with effectiveness the development and the maintenance of its products or services of software. In this context, this work considers a Quality Management System (QMS) for MSMCs Brazilian of software, that aims at the attendance of the requirements and the satisfaction of the customer in tuning with the continuous improvement of its processes. The QMS is based on the integration of the approach of ISO 9001:2000 and ISO/IEC 12207, and involves a set of procedures, that had been validated in a case study carried through in two small Brazilian companies of software, whom they had received certification ISO 9001 to leave of this proposal.

ASSUNTO(S)

controle de qualidade - normas iso - dissertaÇÕes pequenas e mÉdias empresas - dissertaÇÕes sistemas de informacao engenharia de software - dissertaÇÕes

ACESSO AO ARTIGO

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