SOFTWARE E GESTÃO DE CLIENTES INTERNOS: um estudo sobre a utilizaÃÃo de tecnologias por contabilistas em suas empresas ou escritÃrios contÃbeis. / Software and Administration of people: A study or how tecnology for accoutants in itÂs companiers or accoutants office

AUTOR(ES)
DATA DE PUBLICAÇÃO

2004

RESUMO

It has been aimed to understand the types of resistance that take accountants in the city of SÃo Josà dos Campos to outsource or reject softwares of people administration in their companies or offices of accounting services. A questionnaire was applied to a random sample of 69 accountants. Analyses of contents and descriptive statistics were used for the interpretation of informersâs speeches and of the relationships among some basic variousnesses. Among the meaningful results we can find:1=Majority of the informers belong to the male gender, is married and aged between 30 and 50 years; about school background, majority is graduated from Accounting Schools. 2- According to CRC classification, majority owns small or medium offices, only 8.8% of informers classify their companies as big offices. 3- Although a good part makes use of people administration softwares, 16.1% do not believe they are developed to improve their accounting services management and 28.9% have not seen any satisfactory result in using them in their companies.4- The resistances identified were: Lack of knowledge with specific tools for people and client administration, use of accounting packages by legal requirement for fiscal services, although there are resistances to administration tools specific for people administration. It has been concluded that the informers, ârarelyâ or âsometimesâ suffer with the level of cultural resistance, making it difficult for organizational changes necessary to be adopted.

ASSUNTO(S)

administraÃÃo de empresas software de gestÃo de pessoas administracao de setores especificos qualidade em serviÃo people administration software quality of service cultural resistance gestÃo resistÃncia cultural business administration administration

ACESSO AO ARTIGO

Documentos Relacionados