Sistemas integrados de gestão: proposta para um procedimento de decisão multicritérios para avaliação estratégica. / Integrated managment systems: proposal for a multi-criteria strategic decision procedure.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

The use of Integrated Management Systems, also known as ERP (Enterprise Re-source Planning), are widely accepted by organizations since beginning of the ni-neties. As its implementation means a high financial value investment, the respon-sible team for its acquisition has to take special cares, once their positive or nega-tive results will appear only after long implementation period, often after many years. As it is a complex decision problem, evolving uncertainties and risks, the decision agents spend a lot of time to analyze the several criteria and functional-ities from received offers. This thesis presents a proposal which makes possible the companies, particularly those of small or medium sizes, which allows to analyze during the ERP acquisition phase, the available offers more adapted to their business requirements, based on a multi-criteria support decision method. The literature revision analyzes the computerized Information Systems (IS) and the main roles carried out by them: operations support, competitive advantage support and decision support. In order to define the criteria set used in the multi-criteria analysis, the Delphi Method was used and it was answered by Information Technology experts. These criteria was used to classify the ERPs offers using the multiple cases study using ANP (Analytic Network Process) as research tool.. The results obtained by case study in four companies were used to validate several propositions.

ASSUNTO(S)

multi-criteria decision support system tecnologia da informação erp - enterprise resource planning software selection seleção de software sistemas erp anp sistemas de suporte à decisão multicritérios anp - analytic network process delphi method information technology

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