Sistema para auxílio à recuperação contextualizada de informações em soluções de apoio à gestão do conhecimento / A system to aid in contextual recovery of information in supporting solutions to knowledge management

AUTOR(ES)
DATA DE PUBLICAÇÃO

2003

RESUMO

There exist many tools able to support the knowledge management process in organizations. Due to a large quantity of information registered in these tools, they need to be efficient in the recovery of information. In this sense there exist several techniques, such as sophisticated search engines, classification and intelligent agents. These ways are by far important to the information recovery but, the user knows that exist an information and need to search. The present dissertation proposes a concept of a system which, instead of providing a form of the user to search the information, tries to find a form to present it together the functionalities the user employs when he/she performs his/her job. It means contextual information, which is presented according to the situation the user faces and which such information makes sense and adds value to the decisions. For the development of this system, concepts on project management and enterprise modeling are used. The results show that the concept is viable and can be utilized supporting systems to knowledge management. Finally the dissertation present the proposals of improvement for the concept and the solution developed.

ASSUNTO(S)

gestão de projetos e informação de contexto enterprise modeling gestão do conhecimento modelagem de empresas project management and contextual information knowledge management

ACESSO AO ARTIGO

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