Serviços compartilhados : estudo de caso da área de controladoria no Brasil em uma empresa de vitaminas compartilhando serviços para alguns países da América Latina
AUTOR(ES)
Marcio Antonio Goncalves
FONTE
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia
DATA DE PUBLICAÇÃO
21/11/2005
RESUMO
Many of the national and multinational big companies have been operating with Shared Services on several business area. The purpose of this assignment is to know a Multinational Vitamins company s structure and its Latin America Controllership area operating in a Shared Services environment. The studied company is trade leader on the animal and human vitamins worldwide that has its own centers of research, production, sales, and distributions centers spread around the world. The company has its own centers supplying the pharmaceutical, cosmetics animal and human nutrition industries with high quality vitamins. To achieve the purpose of this assignment the methodology research adopted, besides of the bibliographic surveyed, a case study in the related company. The collected data has a possible comparison between the searched bibliography and the case study done. The results shows that Shared Services search to put together in the same administrative proceedings that support many business units or affiliates companies. Such units can focus their effort on the company s works strategic aspects. Also, the target of the shared services environment is to eliminate functions and activities that frequently are duplicates in the company. Shared services operate with low costs and high levels of services, specially developing both technological investments for integrated systems and creating scale economies that add values to the company, and still has customer-partner satisfaction focus. However the customer-partners (the countries of Latin America region) are satisfied or very satisfied with the information and services provided by the Shared Services - Cost, this area demands revisions for adequacy their necessities, therefore the managers of the countries searched currently need add information that they are being developed by the local Controllership or on the proper business area.
ASSUNTO(S)
ciencias contabeis vitaminas - indústria - estudo de casos controladoria serviços compartilhados (administração) shared services (management) controllership
Documentos Relacionados
- Diferenças da homogeneidade: elementos para o estudo da política educacional em alguns países da América Latina
- Financiamento e gasto público da educação básica no Brasil e comparações com alguns países da OCDE e América Latina
- O papel da controladoria na gestão estratégica : estudo de caso em uma empresa do segmento de transporte vertical
- Os programas de transferência de renda em países específicos da América Latina e no Brasil
- Estudo multicêntrico da mortalidade por homicídios em países da América Latina