Proposta para implementação conjunta de um sistema da qualidade ISO 9001:2000 para empresas do aglomerado de Sertãozinho / Proposal of a collaborative implementation of a ISO 9001:2000 quality system for companies of the Sertãozinho cluster

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

Small and medium-sized entrerprise clusters have received great attention due to their potential for promoting the economic and social development of the companies they represent. Upon exploiting the similarities among companies from the same cluster, the application of continuous improvement tools is facilitated. Following this line of thinking, the necessity of increasing companiescompetitiveness through the deployment of these tools may stimulate the development of collaborative initiatives. Therefore, the objective of this research is to propose a process for deploying a Quality Management System (QMS) for groups of companies. This work consists of a literature review, the proposal development and a field research. The stages of the field research included the identification, choice and characterization of the cluster and its typical companies. Based on this data, which was obtained by means of a case study undertook in Sertãozinho industrial machine and equipment cluster, a structure for deploying the QMS was built. Later, a document structure and a join action process for the QMS based on the requirements from ISO 9001:2000 was proposed. Interviews with the representatives of some companies from this cluster were used to assess the proposal. These interviews showed that this proposal is viable, but its success will depend on the companiespreparation and also on the support of the institutions which govern the region.

ASSUNTO(S)

cluster metal-mechanic sector small and medium enterprise gestão da qualidade pequenas e médias empresas setor metal-mecânico aglomerados iso 9001:2000 quality management iso 9001:2000

ACESSO AO ARTIGO

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