Project knowledge management: a study about relevant knowledge, influencing factors and practices in project-based organizations / Gestão do  conhecimento em projetos: um estudo sobre conhecimentos relevantes, fatores influenciadores e práticas em organizações projetizadas

AUTOR(ES)
FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

27/09/2012

RESUMO

Knowledge Management (KM) remains a challenge for many organizations. In project-based companies, in which most professionals are dedicated to project activities, there are additional obstacles to overcome. This happens, among other factors, due to the very own nature of projects, because they are exclusive (making it difficult to learn by repetition) and finite (in general, there are no mechanisms to integrate the acquired knowledge throughout the project to new projects). From this context, the present study was guided by the following research question: \"how do project-oriented companies manage their project knowledge?\". In order to answer this question, the relevant knowledge to be managed was analyzed, the KM practices were identified and the influencing factors (facilitating and complicating factors) were raised in three project-based companies: Project Management Office from Banco Central, Cia de Talentos and PromonLogicalis. Besides being project-based, these organizations are from Brazil, offer consulting services (internal or external) and are references in their sectors. The research has an exploratory and descriptive nature, uses a qualitative approach and is based in multiple case studies. It was designed a conceptual model for the organizational practices identification based on the practices\ focus (intra and inter-project) and on the KM process that they contribute the most (retrieval, creation / acquisition, sharing and storage). This research identified 8 relevant knowledge to be managed, 7 influencing factors of knowledge management, 10 facilitating factors and 4 complicating factors. In addition, the intra and inter-project practices in the surveyed companies were mapped. As for conclusions to the study, it was realized that in order to make a good knowledge management in the organization, the existence of a facilitating context is more important than the practices employed, because if the environment favors the creation, sharing, storage and retrieval of knowledge, the most diverse practices are implemented to support these processes. Moreover, it was realized that that the best knowledge management practices seem not to exist, but instead the best practices for each organizational context. It is expected that this study can add knowledge to the field of PKM - Project Knowledge Management and that it may contribute to future studies on the subject.

ASSUNTO(S)

administração de projetos gestão do conhecimento knowledge management organizações projetizadas project management project-based organizations

ACESSO AO ARTIGO

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