O processo de compartilhamento de conhecimento: estudo de caso TenarisConfab / The knowledge sharing process: TenarisConfab Case Study

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

It is not an overstatement to say that knowledge is today the most important asset that a company may have. Businesses already recognize the need to manage knowledge and how fundamental it is for them to structure themselves and adopt management practices in relation to knowledge. Among the processes which compose knowledge management, the knowledge sharing process is essential. Responsible for the multiplication of pre-existing knowledge in an organization by promoting the use and indirectly stimulating the generation of new knowledge, the implementation of actions which act as facilitators in the knowledge sharing process becomes vital as do the implementation of actions which will avoid any manifestations which could inhibit the process. This research is a case study, held at TenarisConfab, which the objective is to deeply understand how the dissemination of knowledge within the studied company occurs and to analyze the inhibiting factors and facilitators in the knowledge sharing process. The results of this study show: 1) which factors act as facilitators and positively interfere in the knowledge sharing process; 2) which factors inhibit and interfere negatively in the sharing knowledge process; and 3) actions taken at the company which increment the knowledge sharing process.

ASSUNTO(S)

knowledge case study conhecimento estudo de caso gestão do conhecimento knowledge management

ACESSO AO ARTIGO

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