O papel da Tecnologia da Informação no processo logístico: estudo de casos com operadores logísticos. / The role of Information Technology in logistics process: cases study in logistics operators.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

The logistics concept has been changing, adding new elements and becoming more complex. In the fifties it was restricted to physical distribution only. Nowadays, it embraces the total flow of materials, products and information between the different companies of a supply chain. In this new scenario, organizations in all industries have outsourced their logistics operations to specialized companies called logistics operators. Information technologies (IT) have an important role in the development of logistics activities and in the logistics operators performance: IT applications allow an optimal tuning of the logistics system and an integrated management of its several components. The purpose of this research is to investigate how the logistics operators are applying IT in the logistics process and how IT is contributing to the establishment of value networks. The methodology utilized was the multiple cases study. Five logistic operators that feature different strategic positions and operate with different industries in the Brazilian market were investigated. The sample was chosen so as to provide the information needed for an analysis of all stages of the logistic process. The results of the research indicate that customized applications, suited to the particularities of each operator, play an important role in the creation of competitive advantages, and suggest the centrality of IT in the creation of value networks.

ASSUNTO(S)

information technology value networks logistic operators logística logistic process integrated logistic management tecnologia de informação

ACESSO AO ARTIGO

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