EVALUATION AND CHOICE OF SUPPLIERS OF SERVICES OF TECHNOLOGY OF THE INFORMATION: STUDY OF CASES / Avaliação e escolha de fornecedores de serviços de tecnologia da informação: um estudo de casos múltiplos.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2003

RESUMO

This theory accomplishes an exploratory research in the extent of the Selection of Suppliers of Services of Technology of the Information (IT) and it intends to identify the main evaluation procedures and selection criteria used for the choice of supplying companies of this service type. The empiric research contemplates two multinational companies, two great banks and two small and medium companies. The work accomplishes a revision of the existent bibliography on the theme and subjects to him associated. Starting from this revision it was possible to develop a research model. The methodology of used research was the Study of Multiple Cases, that allowed to the researcher go deeply in some aspects of the selection process adopted by the companies for the choice of suppliers of services of IT. The research was accomplished with base in interviews done with the executives or managers of IT that act in the selection process, in six companies that already possess contracts with suppliers of services of IT. The interviews were driven according to the guide elaborated from the research model.

ASSUNTO(S)

outsourcing serviços de tecnologia da informação indormation technology terceirização services of technology of the information tecnologia da informação

ACESSO AO ARTIGO

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