"O acolhimento num centro de atenção psicossocial" / The welcoming at a Psychosocial Care Center.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2003

RESUMO

Welcoming arises as a reorganizer of health services with a view to universal access, improvement in care quality, favoring the relation between user/health worker and widening intervention. The study object of this research is the welcoming of users at the Psychosocial Care Center Castelo Simões Lopes in Pelotas, Rio Grande do Sul, Brazil. We aimed to analyze the welcoming process of the user who seeks care at a Psychosocial Care Center. In the work process at a mental health service, the welcoming was approached from the perspective of the theoretical production by Emerson Elias Merhy. This is a descriptive and analytic case study from a qualitative approach. Field research was realized in May and June 2003, in the morning and afternoon, according to the external service of CAPS Castelo. Fourty-eight hours of free observation were realized. The welcoming was observed during sixteen hours and fifty minutes, resulting in a total of sixty-five hours and fifty minutes of observation. Research subjects were 11 users welcomed at CAPS Castelo and the 4 professionals responsible for the welcoming. We used one observation script and a semi-structured interview script for interviewing the professionals and another for interviewing the users. On the basis of the collected data, we organized the fluxogram of each welcomed user. Data were analyzed on the basis of thematic analysis. Data analysis was structured into two themes: Theme 1 – Work Organization at CAPS Castelo, Theme 2 – The Professional´s Meeting with the User and the Formation of Attachment: The Search for the Possibility to Attend to the Needs. We observed the welcoming as a work organizer inside CAPS Castelo and as an impulse for change in the care model centered on illness towards another model, which is under construction, focused on the human being and considering his/her entire subjectivity, besides allowing for the inversion of care centered on soft-hard and hard technologies to care centered on soft and soft-hard technologies. We also observed that the relation between the professional and the user can be humanized and is able to establish attachment between user/professional/service, recognizing listening as an important welcoming instrument. We also observed that needs are complex and, for the sake of a solution, other health services have to be involved, as well as other technologies such as hard ones. At the end of this study, we intend to contribute to the organization of mental health services, with a view to establishing a complete and user-centered care that allows for a more efficient follow-up of user needs, and which may also help for making reflections about health work, practicing a welcoming and humanized care that listens to the needs of the subject.

ASSUNTO(S)

mental health saúde mental work process processo de trabalho welcoming acolhimento

ACESSO AO ARTIGO

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