Metodos para avaliação e implementação de melhorias em processos logisticos




The present work develops methods to valuation and implant of improvements at logistics processes. The methods to implant of improvements at logistics processes descripts in this work are demonstrated through study cases in a great auto parts industry. The implantation of those improvements is very important to reduce tbe number and severity of no conforrnities of the Logistics area and to accomplish the requirements of the Norrns ISO 9001, QS 9000, VDA 6.1, ISO 14001 and ISO TS 16949. To valuation the quality of logistics processes was developed a tool ,to guide through a global punctuation, the corrective and preventive actions that will be implanted in the area of Logistics of a great auto parts industry. This tool is based on four pillars: 1 - Quality Norrns; 2 Environrnent Norrns; 3 - Philosophy Lean Thinking ; 4 - Preventive Tools. The application of the tool for evaluation of the logistics processes, continuously, is very important for the companies that look for to exceed their customers expectations, offering services with quality, to an appropriate cost and 100% on time.


serviço ao cliente logistica armazenamento e transporte de cargas iso 14000 satisfação do consumidor controle de qualidade

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