Internacionalização e aprendizagem: um estudo sobre as micro e pequenas empresas da indústria de software do Estado do Rio Grande do Sul(Brasil)

AUTOR(ES)

Sandro Luís Diesel Cortezia

DATA DE PUBLICAÇÃO

2007

RESUMO

The objective of this study is to analyze the organizational learning process that occurs in internationalization of small business software industry of Rio Grande do Sul (Brazil). Internationalization process is analyzed based on a hybrid model of small and medium-sized enterprises that integrates the experiential learning and systematic planning models and incorporates the contingency perspective. Learning processes are analyzed supported on a multilevel organizational learning framework. The research was done in two phases. The first one is quantitative and intend to identify and to characterize the sample of small enterprises that act internationally. The second phase uses a case study approach to analyze the internationalization and organizational learning processes. In a sample of 121 small enterprises, 29 of them indicate to operate internationally. Five of them were chosen to case studies. Internationalization process analysis suggests that it begins with emergent opportunities, highlights organizational competences as antecedents of the process and verify that small enterprises studied go to the execution phase of internationalization without previous planning. Participation in international fairs and business missions, besides networking, are some of the main practices used to knowledge acquisition and sharing. The lack of international market knowledge is identified as a main barrier to internationalization of researched small enterprises. On the other hand, knowledge acquired in international markets is one of the most important results for companies that act internationally. Learning processes analyze shows the important role of manager-owner in organizational learning and highlights learning processes that occur in inter-organizational interaction. A framework synthesizes the main aspects that favor learning and internationalization processes according to the business model adopted

ASSUNTO(S)

small business administracao organizational learning pequena empresa aprendizagem organizacional internationalization software internacionalização software

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