Gestão do relacionamento com fornecedores: análise da eficácia de programa para desenvolvimento e qualificação de fornecedores para grandes empresas. / Supplier relationship management - effectiveness analysis of development and qualification suppliers program for large companies.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

Large companies have adopted the strategy of vertical disintegration to focus on its core business and involving an increasing number of suppliers. Therefore, they need to establish a supply chain composed by competent and reliable companies. The development and qualification of suppliers is a must, and requires time and resources. This thesis presents a literature review on topics related, as vertical disintegration, development and qualification of suppliers, models of management applied to their development, and presents the Prodfor - Integrated Program for Development and Qualification of Suppliers, sponsored by twelve large companies, . as a case of great success in the preparation of suppliers. It makes an analysis of effectiveness of development and qualification of suppliers regarding purchasing companies and suppliers, presenting the results of a survey with suppliers developed and qualified by Prodfor, a survey with the Prodfor companies sponsors, and also a case-study with outstanding suppliers. These studies allowed the analysis of the results provided to suppliers, and a comparative analysis before and after the qualification, identifying the characteristics of outstanding suppliers and what they did to achieve better results. This work shows that the successful suppliers went beyond the requirements of the standard ISO 9001, and proposes actions for the whole supply chain development to achieve the same levels as the outstanding companies, seeking excellence.

ASSUNTO(S)

supplier development qualidade em fornecedores cadeia de suprimentos supplier qualification gestão do fornecimento supply chain supplier supply chain management

ACESSO AO ARTIGO

Documentos Relacionados