Determining factors for the sucess of the implementation of NBR ISO 9001in micro and small business / Fatores determinantes para o sucesso na implantação da NBR ISO 9001 em empresas de micro e pequeno porte

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

The objective of this project is to discover how the micro and small businesses studied through this work implemented their quality systems, by trying to identify the differences and similarities between the implementations; the difficulties faced related to each section and to each requirement of the norm; and also the factors considered by them as being crucial for the success in the implementation of NBR ISO 9001. From the bibliographic research, the following were identified simultaneously: the most important aspects for the implementation of the quality system, the description of the definition of norm, its objective, history, family, and evolution. In order to completed the project thirty -four (34) small and micro businesses in the State of Goias, participants of the SEBRAE ISO Program for small business from the year 2003 to 2006, participated in the research through interviews performed with each business s director. The interviews used structured questionnaires with short answers. After the research was completed, an analysis of all the information acquired throughout was used to determine the crucial factors required for the success in the implementation of NBR ISO 9001.The results of the research indicate what are the determining factors and the degree of difficulty found in the implementation of the norm. Finally a few practical recommendations are made for the implementation of NBR ISO 9001 in micro and small business, along with a few proposals for future projects necessary for further understanding of the ambiance of the micro and small business in regards to the norm ISO 9001

ASSUNTO(S)

pequenas e médias empresas iso 9001 quality system quality gestão de qualidade total iso 9001 qualidade micro and small business

ACESSO AO ARTIGO

Documentos Relacionados