Desenvolvimento de um modelo para melhoria e avaliação da pesquisa em laboratorios universitarios / A model development for improvement and assessment of research in university laboratories

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

University Research Laboratory (URLab) is a unique environment that performs knowledge-intensive activities. It is the live cell of research in the university environment. However, it is not rare to observe a lack of systematic organization in its management processes to consider a satisfactory integrated vision associating the strategy, mission, people, culture, infrastructure, and mainly knowledge actions. This thesis discusses the motivations, necessities and the basis of a framework for the strategic management of this environment. The proposed framework intends to assist URLabs to place its strategic management into a higher level of maturity. It is a set of 17 individual processes sorted in four main groups to know: strategic management, infrastructure management, knowledge management, and people and culture. Each individual process includes a scope, outcomes, basic practices, and work products. The framework considers the best practices investigated in some URLabs and the technical and scientific literature on knowledge management, research management, organizational management, and capability models. Each process can be placed in one of the five different hierarchical capability level (incomplete, performed, managed, established, predictable and optimizing), according to attributes fulfilled. The proposed framework uses the architecture and some of the most generic processes of the ISO/IEC 15504-5 International Standard as a reference. The ISO/IEC recently published this suite of standards, composed of five parts that provide definitions and requirements to create capability models. Nowadays, there is a tendency to spread the use of process capability assessment and improvement frameworks for different domains of the knowledge. Therefore, the framework for URLabs is in line with the tenor on process capability models. Two different communities validated the framework: the community of managers of research and the community of researchers with experience in process improvement. This framework intends to be useful as a reference to assess and improve strategic management in URLabs. It can also be useful for funding agencies as a formal mechanism to decide on grants for research, based on the URLabs´ management capability profile. It is an open proposal that can be adapted and improved for different classes of URLabs in terms of size, focus, and culture

ASSUNTO(S)

research laboratory gestão do conhecimento maturity model administração - pesquisa process assessment pesquisa - avaliação iso/iec 15504 process improvement research managment process capability model

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