Conflito entre as Áreas-Fim e Áreas-Meio: O Caso do Banco do Brasil S.A

AUTOR(ES)

Machado, Marcelino Tameirão

DATA DE PUBLICAÇÃO

2001

RESUMO

The work below, in its speculative fraction, analyses the causes of conflict existent be-tween the different areas of the present companies. The work also expose the main conse-quences of the conflict and the responses of the high executives. Through several authors point of view it also contains fragments about the participation of mediators, as instruments of cooperation and solutions of conflicts, in the interdepartamental conflict and how we must deal with the conflict in the companies. In its experimental section, tries to identify the past facts, the symptoms, the causes and the sources of the conflict in the areas of Banco do Brasil and the interrelation with the existent research about the theme. At last, presents the conclusions and recommendations of the author of the work and the suggestions of the employees that were analyzed, with the objective of improving the rela-tions between the different areas of Banco do Brasil.

ASSUNTO(S)

organização e gerência conflito - administração

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