Balanced testing scorecard: um modelo para avaliaÃÃo e melhoria de desempenho de equipes de testes de software

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

Software Testing is an important activity for a successful software development and may demand projects time and effort. Many companies have invested on testing process to improve the test team s performance. Although Testing Maturity Models aims to handle this issue, James Bach (1994) points that maturity models are unpopular among many of the highly competitive and innovative companies producing commercial software because it encourages displacement of goals from the true mission of improving process to the artificial mission of âachieving a higher maturity levelâ. And, for James Bach, it generally has the effect of blinding an organization to the most effective use of its resources. Therefore, this Master thesis defines the Balanced Testing Scorecard (BTSC) model that aims to evaluate and improve test teamâs performance. The model is based on Balanced Scorecard (KAPLAN &NORTON, 2004) and Testing Maturity Models (ERICSON et al., 1998) (SOGETI, 2008) (BURNSTEIN et al., 1996a, 1996b). It is capable to align financial and clients objectives with testing maturity goals, to improve testing team s performance. The BTSC was refined through a survey by testing specialists and was deployed in an independent software test team. The results showed that the BTSC brought concrete results to evaluate test team s performance, and it made use of all testing maturity models benefits to improve the testing process.

ASSUNTO(S)

avaliaÃÃo de desempenho testes de software ciencia da computacao software testing balanced scorecard balanced scorecard  performance evaluation

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