Aprendizagem nos locais de trabalho: um estudo a partir das narrativas de profissionais que atuam como consultores comerciais na área de móveis planejados

AUTOR(ES)

Flávia Mardegan

FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

19/09/2011

RESUMO

This research aim to a basic matter: how planed furniture commercial consultants learn individually and collectively work processes required to the practice of their professional tasks? General objective is to comprehend the manner that individuals (planned furniture commercial consultants) have learned and learn the practice of their professional tasks, inside organizations that manufacture, sell and give assistance in the home furniture sector. To achieve this objective it was established three specified objectives: (a) indentify, describe and comprehend individual processes that this group of people uses to learn their professional tasks; (b) describe and analyze social interactions role inside organizational environment, as well context influence in learning development; (c) describe and analyze personal route from this group of people in this organization type. Research base theories and concepts are: learning which occurs in work sites in collective level; and significant learning in individual level. It was used narrative analysis of life history as a research method under descriptive and interpretative focus. Data were collected through interviews performed with five consultants. Results reveal the relation between formal and informal learning, in collective level, as well the need of a significant learning in order to new knowledge be retained in individual level. Narratives analysis revealed seven main types of informal learning, as following: a) in diary activities; b) in social interactions; c) by means of leadership; d) self-directed; e) reflection; f) observation and g) through errors. It was also identified occurrence of conditions in a manner to acquired learning that was significant to study participants. It is considered that work presented a contribution in the academic sphere to promote a theoretical complementarity between two sectors of knowledge, business management and education.

ASSUNTO(S)

aprendizagem nos locais de trabalho aprendizagem informal aprendizagem significativa workplace learning, informal learning, meaningful learning administracao de empresas

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